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About the Role

Humber River Health is seeking a Full-Time Clerical Support Associate to join their Oncology team. This role involves providing essential clerical support in a fully digital hospital environment, focusing on patient registration, appointment management, and record maintenance. The position emphasizes using technology and clinical expertise to improve patient care and operational efficiency.

Responsibilities

• Provide clerical support including patient registration, booking/editing of appointments, and maintenance of patient records.
• Complete messages and tasks using the Meditech Oncology module system.
• Deliver customer service, including scheduling appointments, answering patient inquiries, and greeting patients and visitors.
• Communicate registration information with internal and external departments to facilitate appointments.
• Support care team members in data collection processes for Ontario Health Cancer Care Ontario.
• Perform other related duties as required.

Requirements

• High school graduate or equivalent.
• Minimum 1 year full-time equivalent recent clerical experience, preferably in an ambulatory oncology setting.
• Good keyboarding skills with a minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Strong interpersonal skills, both oral and written.
• Good organizational and problem-solving skills, with the ability to prioritize a varied and busy workload.
• Demonstrated ability to cope with tight deadlines, frequent interruptions, and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Demonstrated customer service skills.
• Excellent attendance and discipline-free record required.
• Applicants may be required to successfully complete full administrative testing, including typing speed and MS Office.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.
• Knowledge of a second language is an asset.
• Completion of a Community College Medical Secretary Diploma is an asset.
• Completion of a medical terminology course is preferred.
• Meditech’s Oncology Module and Community Wide Scheduling experience is preferred.

Skills

• Meditech Oncology module system
• Microsoft Office Suite
• Customer service
• Interpersonal skills
• Organizational skills
• Problem-solving skills
• Typing speed (40 WPM)
• Meditech Oncology Module
• Community Wide Scheduling

Location

• Humber River Health, Wilson Site

Work Type

• Full-Time
• 8 hour shift on weekdays

Experience Level

• Minimum 1 year full time equivalent recent clerical experience

Education Level

• High school graduate or equivalent
• Community College Medical Secretary Diploma (asset)
• Medical terminology course (preferred)

Salary/Compensations

• $29.966 - $31.016 per hour

About the Company

• Humber River Health is North America’s first fully digital hospital, established in 2015.
• They serve a community of 850,000 residents in North West Toronto.
• Key initiatives include Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team.
• The hospital uses a custom combination of technology and clinical expertise to improve care.
• Humber River Health is formally affiliated with the University of Toronto and Queen’s University.
• Their Research Strategy is framed by Clinical Excellence, Optimizing Care through Technology, and Community Connection.
• Recognized as part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
• A member of the Toronto Academic Health Science Network (TAHSN) involved in research and academic collaboration.
• Dedicated to high-quality patient care with values of compassion, professionalism, and respect.

Equal Opportunity

• Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
• They foster a culture where everyone feels respected, valued and empowered to contribute.
• Welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
• As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
• They do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
• Accommodations are available throughout the recruitment process and employment.