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About the Role
This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients. We are seeking experienced Complaint Handlers with expertise in credit card complaint management, specifically related to PSD2 (Second Payment Services Directive).
Responsibilities
- Handle and resolve credit card complaints in compliance with PSD2 regulations.
- Ensure adherence to Strong Customer Authentication (SCA) requirements, which involve multi-factor verification for online transactions to prevent fraud.
- Work collaboratively with internal teams to manage complaint processes efficiently and effectively.
Requirements
- Proven experience in credit card complaint handling.
- Strong knowledge of PSD2 regulations, particularly the impact of SCA on electronic payments within the UK and the European Economic Area (EEA).
- Ability to work in a hybrid environment with flexibility.
Skills
- Credit card complaint handling
- PSD2 regulations
- Strong Customer Authentication (SCA)
- Electronic payments
Location
- London
Work Type
- Hybrid
- Onsite
Salary/Compensations
- £200 per day Inside IR35 – ACR 153.81 – Equivalent Annual Salary £39,991.21
About the Company
- Deloitte Operations