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About the Role
The RIT Inn & Conference Center is seeking a part-time Front Desk Agent to provide exceptional hospitality and ensure guests have a memorable stay. This role offers a fun, flexible, and fast-paced work environment with opportunities for professional growth.
Responsibilities
- Serve as the first point of contact for guests, ensuring they feel welcomed and cared for.
- Manage guest check-ins and check-outs efficiently.
- Answer guest inquiries and resolve issues promptly.
- Process sales transactions and secure payments.
- Coordinate bell and shuttle services.
- Make reservations and manage computer systems.
- Run reports and handle guest messages.
- Program wake-up calls.
- Maintain cleanliness and organization of the front office, lobby, and surrounding areas.
- Accommodate guest needs and preferences efficiently.
- Handle challenging guests calmly and tactfully.
- Provide recommendations for local attractions and activities.
- Maintain thorough knowledge of current service offerings.
- Collaborate with engineering and housekeeping staff.
Requirements
- Customer service experience
- Computer savvy
- World-class customer service skills
- Understanding of hospitality and guest accommodation.
- Flexibility and willingness to assist where needed.
- Friendly and welcoming demeanor.
- Efficiency and ability to prioritize multiple tasks.
- Respect for privacy and confidentiality.
- Excellent communication and interpersonal skills.
Skills
- Customer Service
- Computer Proficiency
- Communication
- Interpersonal Skills
- Problem-Solving
- Time Management
- Attention to Detail
Location
- Henrietta, NY
Work Type
- Part-time
- Onsite
Experience Level
- Entry-level
Salary/Compensations
- $16/hour
Benefits
- 401(k) plan with employer match
- Paid holidays
- Employee recognition
- Free employee parking
- Discounts through RIT
- Flexible scheduling
About the Company
- The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York.
- Offers comfort and convenience of a full-service hotel at an affordable rate.
- Values employees and promotes a fun, friendly work environment based on teamwork.
- Offers competitive compensation packages and opportunities for growth.
- Embraces cross-training and career development.