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About the Role

The Outlet Sales Associate is responsible for providing excellent customer service as a first point of contact for Outlet customers, handling cash, and supporting the management team in a fast-paced environment.

Responsibilities

• Provide professional and friendly customer service support by greeting customers and explaining store/outlet layout.
• Accurately handle cash, including making change, operating and maintaining the cash register and credit card machine, and using a calculator.
• Maintain knowledge of merchandise and answer customer questions courteously and promptly.
• Maintain Outlet sorting tables stocked with merchandise, keep floor merchandise neat and orderly, and assist customers with purchase selection/pricing if requested.
• Maintain a professional appearance and adhere to uniform standards.
• Maintain a professional demeanor at all times.
• Adhere to work schedule set by supervisor.
• Maintain an orderly and clean register area.
• Maintain familiarity with store security procedures and exercise security practices when necessary.
• Perform Outlet store upkeep duties as needed to include sweeping, mopping and wiping production tables.
• Occasionally assist donors and customers outside of the Outlet, greet donors, receive donations, and supply donors with receipts.
• Communicate our mission and vision effectively to our donors and customers.
• Perform other duties as assigned.

Requirements

• A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
• Ability to understand English and interact with customers and employees.
• Ability to provide exceptional customer service to all customers.
• Ability to perform basic math computations.
• Ability to work well under pressure and maintain accuracy.
• Basic working knowledge of computer applications and the internet.
• Willing and able to adapt to multiple demands and shifting priorities.
• Ability to work flexible hours and days including weekends and holidays.
• Must be able to lift up to 30 pounds at times.
• Ability to work in a non-climate controlled environment.
• Frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress.
• Specific vision abilities required include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to use hands and fingers to operate a telephone and keyboard.
• Frequently exposed to airborne particles.
• Post offer background check is required.

Skills

• Bilingual preferred.
• Customer service
• Cash handling
• Basic math computations
• Computer applications
• Internet navigation
• Adaptability
• Working under pressure
• Communication

Location

• Outlet

Work Type

• Full-time

Experience Level

• Entry Level

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance.
• Generous Paid Time Off: Vacation days, personal days, and company-wide holidays.
• Paid Parental Leave.
• Professional Development Opportunities: Access to workshops and online courses.
• Wellness Programs: Gym memberships and mental health support.
• Employee Recognition Programs.
• Diverse and Inclusive Culture.

About the Company

• Goodwill

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.