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About the Role

As a Cyber Security Operations Analyst, you will play a key role in protecting Global Relay by monitoring the technology environment, investigating security events, and supporting the timely detection and response to cyber threats. You will operate enterprise security technologies and execute established operational processes to help maintain the confidentiality, integrity, and availability of the organization's systems and data.

Responsibilities

Monitor and analyze security events to identify malicious activity and support timely detection and response.
Investigate alerts using endpoint, network, and cloud telemetry, validating events and escalating where appropriate.
Perform initial incident triage, classification, and prioritization using established playbooks.
Execute approved containment actions and support eradication and recovery activities.
Maintain accurate investigation records, evidence, and operational documentation.
Operationalize threat intelligence by correlating indicators of compromise with security events.
Support risk-based vulnerability prioritization by validating findings and identifying exploitable exposure.
Collaborate with Infrastructure, Engineering, and Application Security to support incident resolution.
Evaluate monitoring effectiveness and recommend improvements to Security Architecture & Technology.
Contribute to operational metrics, lessons learned, and continual service improvement.
Participate in cyber security table top exercises and maintain operational readiness.
Support a collaborative, customer-focused, and high-performing security culture.

Requirements

1-2+ years in Cyber Security, Information Technology, or a related discipline, with experience supporting security monitoring, incident response, or IT operations within enterprise environments.
Demonstrated experience monitoring and investigating security events across endpoint, network, cloud, or application environments using enterprise security technologies.
Foundational understanding of cyber threat detection, incident response processes, and security operations best practices.
Experience working with technologies such as SIEM, EDR/XDR, IDS/IPS, email security, cloud security, vulnerability management, and identity services.
Understanding of networking, operating systems, authentication, logging, and common attack techniques used by modern threat actors.
Familiarity with threat intelligence concepts, the MITRE ATT&CK framework, and risk-based vulnerability management principles.
Working knowledge of industry frameworks and standards such as ISO 27001, NIST Cybersecurity Framework, CIS Controls, and SOC 2.
Excellent verbal, written, and documentation skills with the ability to communicate technical findings clearly and professionally.
Strong analytical and problem-solving skills with a methodical approach to investigating security events.
Demonstrated ability to prioritize work, adapt to changing priorities, and perform effectively within a fast-paced operational environment.
Collaborative team player with a strong commitment to continuous learning and operational excellence.
We do not offer sponsorship for this role.

Skills

SIEM
EDR/XDR
IDS/IPS
Email security
Cloud security
Vulnerability management
Identity services
MITRE ATT&CK framework
ISO 27001
NIST Cybersecurity Framework
CIS Controls
SOC 2

Experience Level

1-2+ years

Education Level

Information Security certifications are desirable and may include Security+, CySA+, GSEC, SSCP or equivalent industry-recognized credentials.

Benefits

Competitive compensation and benefits

About the Company

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.
We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Equal Opportunity

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.