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About the Role

This role offers unique exposure to working in a technology start-up and directly contributes to its growth. We seek an executive interested in finance and technology to improve the home buying process. You will join our top-performing Customer Success team to ensure seamless use of Acre’s platform as we expand our market share. You will collaborate with other Acre teams and senior leadership, gaining insight into key roles within Fintech start-ups.

Responsibilities

Develop and maintain deep knowledge of users and the product.
Assist brokers with daily support requests via phone, email, and screenshares, providing outstanding customer experience.
Act as a customer advocate, using feedback to improve the product in collaboration with the product development team.
Perform technical troubleshooting and problem-solving for customer queries.
Deliver high-quality webinar trainings on product usage.
Produce clear and simple product communications, including release notes, knowledge base articles, and training videos.

Requirements

Willing to work in our Shoreditch & Vauxhall offices at least twice a week.
Availability to work the occasional Saturday.

Skills

Excellent communication skills with a customer-focused attitude.
Curious nature with a strong desire to achieve.
Highly self-motivated and able to work independently.
Strong attention to detail and goes above expectations.
Resourceful, quick, sharp, and creative problem solver.
Passionate about people and making customers happy.
Thrives with ambiguity and makes the most of opportunities.

Location

Shoreditch
Vauxhall

Work Type

Hybrid Work Environment
Hybrid

Experience Level

Levels 1-5: Minimum 2 days per week in-office
Level 6 and above: Minimum 3 days per week in-office

Benefits

25 paid holidays and a “duvet day” on your birthday
Private health and dental cover - including mental health support through Bupa
GP office visits
Life assurance scheme
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog-friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment into learning and development
Leadership-led training
In-house psychotherapist
Financial coach to help you plan and achieve your goals
No clock-watching culture
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and a career growth plan

About the Company

ClearScore is the UK's #1 credit score and report app, helping more than 20 million users globally make better financial decisions.
As part of the ClearScore Group, Acre is transforming the UK's £1.4 trillion mortgage market with a modern, end-to-end platform that simplifies the home-buying journey for brokers, lenders and consumers.
Together, we're creating a more seamless path from financial wellbeing to homeownership, combining ClearScore's scale and consumer reach with Acre's market-leading mortgage technology.
We're a technology-led, user-centric business with an inclusive culture that empowers people to make an impact, grow their careers and help shape the future of financial services.

Equal Opportunity

ClearScore is committed to providing equal employment opportunities to all qualified individuals.
As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process.
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for our people.