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About the Role

Walden Savings Bank is seeking an experienced Collections Manager to play a key role in protecting the Bank's asset quality and preparing for future leadership opportunities within the Credit Recovery function. This position offers the opportunity to develop deep institutional knowledge, expand leadership responsibilities, and serve as an integral part of the Bank's long-term talent and succession planning.

Responsibilities

Assist with the daily operations of the Bank's collection and asset recovery activities, including delinquency management, customer outreach, payment negotiations, account documentation, legal notices, suspense account monitoring, charge-offs, REO oversight, and collection agency coordination.
Co-manage foreclosure, bankruptcy, loss mitigation, and recovery efforts while ensuring timely and effective resolution of delinquent accounts.
Monitor portfolio performance by analyzing delinquency trends, projected losses, non-performing assets, and charge-offs.
Evaluate borrower requests for loss mitigation assistance, including loan modifications and repayment alternatives, while ensuring compliance with investor guidelines and regulatory requirements.
Serve as the primary liaison between borrowers, legal counsel, investors, and internal business partners throughout the workout and recovery process.
Ensure compliance with all applicable federal and state regulations, investor requirements, and internal controls, including TILA, ECOA, FCRA, SOX, Freddie Mac servicing requirements, and other regulatory standards.
Assist in developing departmental budgets, goals, policies, and procedures.
Identify opportunities to improve operational efficiency, strengthen internal controls, enhance customer service, and streamline collection and recovery processes through continuous improvement initiatives.
Foster a collaborative, customer-focused culture while ensuring the department operates efficiently and effectively.
Partner closely with Finance and Lending to support the Bank's asset quality objectives and risk management initiatives.
Participate in management, collection, audit, and committee meetings, providing subject matter expertise and strategic recommendations.

Requirements

5- to 10- years of related experience, such as working with legal collections, bankruptcy, foreclosure, and workout loans.
Familiarity with banking regulations and collection compliance requirements.
Experience with underwriting and MI guidelines required.
Prior supervisory/management experience required.
Valid driver’s license.

Work Type

Full-Time

Experience Level

5-10 years

Education Level

Bachelor’s degree preferred

Salary/Compensations

$67,742.23 - $87,177.79

Benefits

Comprehensive Medical, Dental, Vision, and supplemental health options
Benefits available for both Full-Time and Part-Time employees
401(k) with employer match
Tuition assistance for up to $5,250 annually
Paid time off, holidays, and flexible schedules (based on position)
Performance-based pay increases and employee recognition programs
Free checking account, loan discounts, and other financial perks
Dress Down Fridays and a fun, inclusive work environment
Opportunities to give back through our Community Service Program
Ongoing mentorship, cross-training, and career advancement support
Long-term disability, life insurance

About the Company

At our core, we believe in investing in our people. When you join our team, you're not just starting a job — you're building a career with a community-focused organization that’s committed to your growth, well-being, and success.
We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment.

Equal Opportunity

As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant.