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About the Role
Join the Autohero Retail Department to support customers throughout their online car-buying journey. You will act as the voice of our premium platform, ensuring a seamless experience and driving sales through professional consultation.
Responsibilities
- Manage customer inquiries via phone and email
- Provide personalized support to private buyers to drive sales
- Manage the end-to-end sales process from initial inquiry to closing
- Perform cross-selling and upselling of additional services like warranties and financing
- Work exclusively with pre-qualified leads with no cold calling
Requirements
- Passionate about sales with high self-motivation
- Strong communication skills and confident demeanor
- Ability to work effectively in a team and in direct customer contact
- Fluent in German, both written and spoken
- Interest in personal development and career growth
Skills
- Sales
- Customer support
- Telesales
- Negotiation
- Cross-selling
- Upselling
Location
- Germany
Work Type
- Remote
- Full-time
Experience Level
- Experience in customer support or telesales is a plus
Salary/Compensations
- Attractive, market-oriented, and performance-based salary
Benefits
- Up to 100% remote work within Germany
- Individual training and coaching
- Discounts on major brands
- Discounts on vehicle inventory for employees, family, and friends
- No dress code
About the Company
- Autohero is an innovative online shop for certified used cars
- Part of the AUTO1 Group, Europe's leading platform for automotive trading
Equal Opportunity
- We welcome all applicants regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other discriminatory factors.