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About the Role
The Business Development Executive will generate pipeline opportunities, qualify leads, and support deal progression. This role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies to build compelling, data-supported value propositions.
Responsibilities
- Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
- Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services.
- Position Sutherland’s digital-first, AI-enabled solutions by understanding client pain points, business needs, and operational challenges.
- Leverage customer, operational, and market data to present clear, business-impacting value propositions.
- Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
- Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
- Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
- Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.
Requirements
- Bachelor's or master's degree in business, Data Science, Technology, or related field.
- Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
- Familiarity with BPO, IT services, or enterprise solutions preferred.
- Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
- Strong analytical skills with the ability to translate data insights into sales strategies.
- Ability to develop compelling ROI models and business-impact cases.
- Awareness of industry disruptions, competitor strategies, and digital trends.
- Proficient in customer journey mapping, VoC analysis, and personalization tactics.
- Thrive in fast-paced, evolving environments; able to pivot strategies quickly.
- Capable of building executive-level relationships and driving cross-functional collaboration.
- Exceptional skills in presenting data-supported narratives and influencing decision-makers.
Skills
- Digital CX
- AI-driven solutions
- Data analytics
- Omnichannel engagement
- Market insights
- Predictive analytics
- Customer intelligence
- AI
- Automation
- Cloud
- SaaS
- Digital CX platforms
- Consultative selling
- Business case development
- Market intelligence
- Customer-centric approach
- Customer journey mapping
- VoC analysis
- Personalization tactics
- Agility
- Adaptability
- Stakeholder management
- Communication
- Storytelling
Education Level
- Bachelor's or master's degree in business, Data Science, Technology, or related field.
About the Company
- Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
- We work with global iconic brands, bringing them unique value through market-leading technologies and business process excellence.
- Digital Engineering is the foundation that powers rapid innovation and scalable business transformation.
- We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies.
- Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
- We provide new keys for businesses, people, and customers.
- With proven strategies and agile execution, we engineer digital outcomes.
Equal Opportunity
- During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
- The completion of the Administrative EEO record is optional.
- All Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
- YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.