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About the Role

As an Assistant Community Manager of an affordable housing asset, you will provide comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities.

Responsibilities

• Consistently achieve property occupancy goals.
• Ensure Lead Tracking Solutions follow-up steps and data entry are completed daily.
• Assist in giving leasing tours, answering leasing phone calls, and processing online inquiries.
• Ensure efficient and courteous response to all resident requests.
• Assist the Community Manager in designing and implementing a resident retention program.
• Maintain inventory and order administrative supplies and equipment for the maintenance department.
• Ensure efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports.
• Report any unusual or extraordinary circumstances regarding residents or the property.
• Assist in regular onsite audits to ensure compliance with program documents, financing restrictions, and regulatory requirements.
• Assist in regular audits of work order processing, unit turnaround time reviews, EIV requirements, and other operational policies.
• Bring non-compliance issues to the attention of the Community Manager and assist in corrective action.
• Assist with lease audits, housing inspections, and follow-up on citations or requests.
• Ensure the community maintains all compliance regulations.
• Support the Community Manager with interviewing, hiring, training, scheduling, and personnel management tasks.
• Seek educational opportunities and self-improvement for personal growth and development.
• Participate in Solidago training as required.

Requirements

• Maintain a consistent level of professional customer service.
• Working knowledge of affordable housing programs is preferred.
• Prior experience in affordable housing and community relations is preferred.
• Thorough knowledge of Solidago policies and procedures and community policies.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Working knowledge of OneSite affordable property management software is preferred.
• Available to work weekends.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Solidago Standards.

Skills

• Customer service
• Sales
• Leasing
• Inventory analysis
• Budgeting
• Reporting
• Property management
• Rent collection
• Maintenance
• Administrative activities
• Microsoft Office Word
• Microsoft Office Excel
• Google platform
• OneSite property management software

Location

• Menchaca Commons - 12024 Menchaca Rd, Austin, TX 78748

Work Type

• Full-Time

Experience Level

• Hourly Rate

Salary/Compensations

• Hourly Rate, plus Benefits and Bonus eligibility

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Tuition Reimbursement
• Paid Group Life Insurance
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave, etc.

About the Company

• LDG Development LLC & its affiliates reserve the right to change job descriptions at any time, with or without prior notice, based on business conditions/needs.