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About the Role

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities include building and inspiring high-performing teams, managing payroll, training staff, executing visual standards, maintaining operational efficiencies, and upholding company standards.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver World Class Service.
• Greet and welcome customers warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs.
• Suggest additional items to build sales.
• Thank customers sincerely and invite them to return.
• Be a brand ambassador by being friendly, attentive, and respectful.
• Inspire and motivate the team daily with positive feedback and recognition.
• Contribute to a positive work environment through ethical behavior and open communication.
• Maintain professional attire, demeanor, appearance, and compliance to company dress code.
• Make decisions with sound judgment in the best interest of the customer, team, and business.
• Commit to training and development utilizing all available resources.
• Cross-train in all departments to support leadership bench strength.
• Train and coach associates on merchandising, operational tasks, company expectations, and GUEST service standards.
• Lead and execute company directives within appropriate time frames.
• Develop strong relationships with Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the POS.
• Champion new product launches by being the material expert.
• Ensure all marketing and promotion signage is up to date and placed correctly.
• Act upon all means of communication (Smart Sheet, email, etc.) in a timely manner.
• Perform ear piercings and provide a safe, sanitary experience (select locations).
• Perform management functions including opening/closing the store, POS management, sales floor management, and coordinating breaks.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
• Complete all tasks/directions as directed by the Store Team Leader, Merchandiser, or District Manager.
• Comply with all company policies and procedures.

Requirements

• Previous experience in specialty retail is preferred.
• Demonstrate ability to multitask while being attentive to customers.
• Ability to adapt to and lead change.
• Proficient in using Microsoft Office and POS Systems.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to work well and be a leader in a team environment.
• Possess resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
• Ability to work autonomously while paying strong attention to detail.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, etc.

Skills

• G.U.E.S.T. service approach
• World Class Service
• Customer service
• Sales techniques
• Team leadership
• Payroll management
• Staff training
• Visual merchandising
• Operational efficiency
• Microsoft Office
• POS Systems
• Problem-solving
• Attention to detail

Location

• HUNTINGTON STATION, NY 11746

Work Type

• Part Time
• Onsite

Experience Level

• Management experience preferred

Salary/Compensations

• $18.00 - $19.00 Hourly

About the Company

• TPS Group Holdings LLC is an equal opportunity employer.

Equal Opportunity

• TPS Group Holdings LLC considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.