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About the Role
As a Sales Lead, you will support the Sales Team Manager in fostering an inclusive, high-performing team across Showroom and Tradepoint. You will play a key role in ensuring the team exceeds sales targets by delivering exceptional end-to-end customer experiences.
Responsibilities
- Support day-to-day activities to enable the team to exceed sales targets
- Deploy colleagues effectively to ensure every customer is served throughout the shift
- Serve as the primary point of contact for customer and colleague escalations in Showrooms and TradePoint
- Assist the Sales Team Manager in collecting and analyzing data to support informed decision-making
Requirements
- Demonstrate excellent customer service and enjoy customer interactions
- Proficiency with IT systems and applications
- Ability to analyze data and communicate key insights
- Strong problem-solving skills
- Well-planned and organized with the ability to prioritize and think on your feet
Skills
- Customer service
- IT systems proficiency
- Data analysis
- Problem solving
- Prioritization
- Team leadership
Location
- New Malden, UK
Work Type
- Full-time
- Permanent
- Onsite
Salary/Compensations
- £29,429.40 per annum
- Uncapped quarterly bonus scheme
- Year-round incentives programme
Benefits
- Pension scheme
- 6.6 weeks holiday
- ShareSave options
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
About the Company
- B&Q provides customers with ideas, advice, tools, and confidence to create homes they love
- Committed to diversity, inclusion, and representing the communities served
Equal Opportunity
- Committed to making B&Q more diverse and representative of the communities served
- Provides equal opportunities and access to colleague networks
- Offers recruitment adjustments for the application or interview process