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About the Role

We are looking for Customer Team Members to join our team at Co-op. As a Customer Team Member, you will be part of a friendly team dedicated to helping customers by providing great service on tills and the shop floor, restocking shelves, and cleaning spillages. You will also perform a wide range of other tasks around the store.

Responsibilities

• Provide friendly and thoughtful service, putting customers first in everything you do.
• Respond to customer queries and champion Co-op products and Membership.
• Work in the in-store bakery.
• Do all you can to deliver a great shopping experience.
• Support store colleagues to solve problems for customers and members.
• Keep shelves stocked and ensure prices, dates, and temperatures are correct.
• Help introduce new products and services.
• Share experiences with colleagues for mutual learning.
• Support the local community by getting involved in activities and events.

Requirements

• Must be aged 18 or over.
• Genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Location

• Manor Drive North, Old Malden, KT3 5PN

Work Type

• Permanent contract
• Part time
• 8 hours per week + regular overtime

Salary/Compensations

• £14.29 per hour including London allowance

Benefits

• 31 days holiday (including bank holidays, pro rata for part time colleagues)
• Pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co-op products in stores
• 10% discounts on all other brands
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 24/7 employee assistance service
• Full, paid training
• Dedicated support for personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme
• Support for physical, mental, and financial wellbeing
• Market leading policies for life events (bereavement, pregnancy loss, fertility treatment, menopause)

About the Company

• For over 175 years, Co-op has focused on making things fairer for members and their communities.
• As a colleague, you will be taken care of with support for your wellbeing and market-leading policies.

Equal Opportunity

• We’re building diverse and inclusive teams that reflect the communities we serve.
• We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
• We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.
• If you need any adjustments during the recruitment process, we’ll support you.