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About the Role
Join the Ford Family where we value service to each other and the world as much as to our customers! Be a part of a brand that honors the past and is invested in the future.
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Previous experience at a Ford dealership is a plus
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
Skills
- Customer service
- Scheduling
- Verifying insurance
- Automobile knowledge
- Computer skills
Experience Level
- Minimum of 1 year in service department
Education Level
- High school diploma or equivalent
Benefits
- Competitive Pay
- Health Insurance
- PTO & Sick Leave
- 401(K)
About the Company
- By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.
- Join the Ford Family where we value service to each other and the world as much as to our customers!
Equal Opportunity
- We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.