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About the Role

Deliver high-quality customer service for claims, focusing on solutions that meet customer needs and expectations, ensuring proactive and timely responses to claims-related queries in line with Allianz standards. Accurately determine liability and compensation entitlements using WorkSafe tools and internal resources, with a focus on recovery and supporting injured workers through all aspects of the Personal Injury system. Collaborate proactively with stakeholders to achieve sustainable return-to-work outcomes, ensuring liability decisions align with WorkSafe policies and utilizing resources to determine entitlements.

Responsibilities

Meet all internal and WorkSafe standards for claim processing, including mail management and accounts payment, while adhering to Allianz policies, privacy, and record-keeping obligations.
Contribute positively to team goals by working collaboratively, assisting team members, escalating client issues for resolution, and complying with Allianz health and safety policies and procedures.

Requirements

Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims
TMF/Insurance for NSW experience highly regarded
Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
Ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
Pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
Exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Skills

Case management
Personal injury insurance
Psychological claims
Mental health claims
TMF
Insurance for NSW
Customer service
Planning
Prioritization
Organization
Conflict management
Attention to detail
Verbal communication
Written communication
Emerging technologies

Location

Sydney

Work Type

Hybrid

Experience Level

Case Manager Level 2

Benefits

Inclusive Culture
Supportive, open-minded team focused on customer outcomes
Work-life balance
Flexible, hybrid work arrangements
Tailored workplace adjustments
Career Development
Mentoring
Development opportunities
Global mobility opportunities
Access to over 10,000 learning resources
Financial and Well-being Perks
Discounts on Allianz products, retail, tech, and travel
Financial wellness initiatives
Employee Share Purchase Program

About the Company

Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
The foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

Equal Opportunity

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.