Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Customer Ops associate, you will have daily exposure to world-leading financial institutions. You'll blend hands-on customer support with technical delivery, onboarding new clients, analyzing complex data, and contributing code changes to advance our platform. This role offers significant scope to own high-impact projects beyond business as usual, requiring a proactive and curious self-starter who takes ownership and identifies opportunities for improvement.

Responsibilities

Onboard and support clients on software platforms, partnering with customer-facing teams and engineering.
Own technical projects implementing new asset classes, enabling new metrics, and updating existing code.
Interrogate large volumes of client data using analytics skills to resolve critical issues.
Train and support clients over email and in person.
Collaborate across teams, manage dependencies, and flag issues through JIRA.
Drive internal migrations and process improvements.
Advise clients on the technical use of systems in a trade surveillance context.
Learn TradingHub's bespoke development language and enhance technical skills on the job.

Requirements

STEM degree
Relevant experience in a financial setting
Proficiency in SQL
Solid grasp of one or more asset classes: Fixed Income, Credit, Equity or Commodities
Genuine interest in financial markets; knowledge of market abuse is desirable
Excellent written and verbal communication skills
Proven client-facing experience
Proactive, self-motivated, and eager to learn in a collaborative environment
Comfortable using AI tools to enhance work; Claude experience is an advantage

Skills

SQL
Analytics
Client-facing communication
Collaboration
Problem-solving
AI tools

Location

Remote
Hybrid

Work Type

Hybrid working

Experience Level

Associate

Education Level

STEM degree

Salary/Compensations

Competitive

Benefits

Annual discretionary performance bonus (permanent employees only)
Hybrid working policy
Office lunches twice a week
Private medical insurance + dental cover
Extended parental leave (up to 6 months of fully paid maternity leave)
25 days annual leave + bank holidays
Enhanced company pension plan
5 days study leave towards professional qualifications
Salary sacrifice schemes
Death in service coverage

About the Company

Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world-leading financial institutions.
Solutions use sophisticated modelling techniques to detect single and cross-product market manipulation.
With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help customers mitigate financial, regulatory, and reputational risk.
Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration.
Core values: Accountability, Ambition, Partnership and Trust.

Equal Opportunity

TradingHub is an equal opportunities employer.
We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics.
TradingHub selects candidates for interview based solely on their skills, experience and qualifications.
We are committed to making our recruitment process accessible to all and encourage candidates to inform us of any required adjustments.