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About the Role

As the Receptionist, you will be the face of the Eyecare centre. You will welcome members, manage appointments and booking enquiries, handle incoming phone calls, and provide exceptional customer service to our members and staff.

Responsibilities

• Providing courteous, prompt and correct responses to all enquiries received
• Raising accounts and receipt payments
• Complying with policies and procedures
• Maintain a clean and safe environment.

Requirements

• Proven experience in a customer facing receptionist role
• Demonstrated understanding of computerised appointment booking systems
• Strong communication skills to build rapport with Members.
• Good time management and high attention to detail
• Excellent listening skills and teamwork mentality.

Skills

• Communication skills
• Time management
• Attention to detail
• Listening skills
• Teamwork

Location

• Brookvale
• Sydney

Work Type

• Full-time
• 12 months max term contract
• 11 day fortnight
• Available to work every second Saturday from 9am to 3:30pm

Benefits

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

About the Company

• At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
• We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Equal Opportunity

• We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.