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About the Role

Agilent Customer Support Engineers support our customers in the installation, maintenance, repair, and optimization of modern laboratory instruments. For our growing Cell Analysis business, we are looking for a Customer Support Engineer to support our PLXA portfolio as well as selected automation and automation application solutions in Northern Germany. Based from your home office, you will support customers on-site and make an important contribution to the further development of our direct customer service.

Responsibilities

Installation, maintenance, and repair of Cell Analysis instruments.
Performance of preventive maintenance, troubleshooting, and technical service calls.
Support of customers in the optimal use of hardware and software solutions.
Support of automation systems and automation applications, including commissioning, fault analysis, and application-related customer support.
Collaboration with Sales, Application Support, Technical Support, and Product Management.
Documentation of service activities in accordance with Agilent quality standards.
Support of the further expansion of our Cell Analysis service business.

Requirements

Degree or training in biology, biotechnology, biochemistry, medical technology, or comparable fields.
Experience with laboratory instruments, life science technologies, or technical customer support.
Strong problem-solving skills and customer-oriented approach.
Good German and English language skills.
Driver's license and willingness to travel within Northern Germany.
75% travel required.

Skills

Cell Analysis Instrumentation
Automation Systems
Hardware and Software Solutions
Technical Customer Support

Location

Norddeutschland
Home Office

Work Type

Full-time
Remote
On-site

Experience Level

Entry Level
Mid Level

Education Level

Degree or training in biology, biotechnology, biochemistry, medical technology, or comparable fields.

Benefits

Permanent full-time position.
Home-office-based field service.
Company car.
Extensive technical training and development opportunities.
Attractive Agilent Benefits in an international work environment.

About the Company

Agilent inspires and supports discoveries that contribute to improving the quality of life.
We supply laboratories in the life science, diagnostics, and applied markets worldwide with instruments, services, consumables, applications, and expertise.
Agilent enables its customers to obtain the answers and insights they are looking for, so they can do what they do best: improve the world around us.
We strive to make Agilent the best workplace for everyone by offering a truly inclusive work experience.
By collaborating as One Agilent, we are better able to provide reliable answers to our customers' critical questions because we know there is a job to be done.

Equal Opportunity

Agilent Technologies Inc. is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.