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About the Role

The CRM Analyst will shape and optimize customer strategy through data-driven insights and customer analytics, supporting revenue growth, customer engagement, and client experience.

Responsibilities

• Analyze customer behavior and identify opportunities to improve CRM and clienteling performance.
• Measure and communicate the business impact of CRM initiatives and customer programs.
• Develop and maintain high-quality dashboards to monitor CRM campaign performance and provide recommendations to increase ROI.
• Support qualitative and quantitative research projects to gain insights into customer behavior and preferences.
• Utilize customer segmentation, predictive modeling, and analyses to identify growth opportunities and drive revenue.
• Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate business questions into actionable analysis.

Requirements

• 2–4 years' experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role.
• Strong analytical skills and experience working with large, complex datasets.
• Fully proficient with Excel and PowerPoint.
• Experience with SQL and data visualization tools (e.g. Tableau, Power BI).

Skills

• Excellent spoken and written English.
• Commercial acumen with an affinity for Retail, Fashion or Luxury industry.
• Curious, detail-oriented with strong problem-solving skills.
• Strong data visualization and storytelling skills.
• Ability to translate data into actionable business insights.
• Passion for understanding customer behavior and delivering customer-centric business solutions.
• Solid organizational skills with an ability to multitask.
• Team player with excellent interpersonal and communication skills.

Location

• London

Work Type

• Full-time

Experience Level

• 2-4 years

Education Level

• Degree in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Data Science) or Marketing.

Salary/Compensations

• 0.00 - 0.00 GBP

About the Company

• At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
• In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range.

Equal Opportunity

• The Company is an equal employment opportunity employer.
• The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
• The Company also prohibits harassment of applicants and employees based on any of these protected categories.
• If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.