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About the Role

This role offers the opportunity to set direction, build capability, and lead meaningful change across a high-impact operational environment. You will bring energy, pace, and judgment to the way we execute, improve, and transform, creating a culture of ownership, curiosity, strong controls, and continuous improvement. Working closely with internal teams and outsourced providers, you will ensure operational change is delivered safely, sustainably, and with clear control over client, regulatory, and service impacts.

Responsibilities

Hires, evaluates, and supervises crew, providing guidance and training as necessary.
Sets performance standards, reviews performance, and makes compensation decisions.
Leads day-to-day operations across Trading, Portfolio Management, Payments and Liquidity, ensuring effective execution, issue management, service performance, and operational resilience.
Owns and strengthens the control environment across regulated operational activities, including control identification, design, implementation, testing, and ongoing effectiveness, with appropriate focus on CASS-related obligations and client asset protection.
Serves as senior escalation point for complex operational, control, and client-impacting matters, ensuring timely resolution, clear communication, and effective mitigation of risks.
Leads development and delivery of operational performance, risk, and control reporting, ensuring meaningful insight into service levels, exceptions, incidents, reconciliations, liquidity indicators, and emerging risks.
Drives an ambitious continuous improvement agenda across operational processes, using data, colleague insight, risk events, and client outcomes to simplify activity, strengthen controls, and improve service quality.
Leads operational change agendas with confidence and discipline, ensuring change is appropriately planned, risk assessed, governed, tested, embedded, and monitored.
Builds strong working relationships with senior internal stakeholders, outsourced service providers, and second- and third-line partners.
Represents Vanguard externally at industry forums and working committees.
Maintains strong awareness of relevant regulatory, industry, and operational developments, and determines applicability to the operation.
Participates in special projects and performs other duties as assigned.

Requirements

Strong knowledge of investment platform operations, including trading, portfolio management, payments, liquidity, reconciliations, and exception management.
Good understanding of CASS principles and client asset protection requirements, with the ability to apply these practically within operational processes and controls.
Ability to interpret regulatory requirements and translate them into clear operational standards, controls, reporting, and governance.
Strong commercial and operational judgment, with the ability to balance client outcomes, regulatory obligations, risk appetite, service quality, and delivery priorities.
Strong continuous improvement mindset, with the ability to identify root causes, simplify processes, improve controls, and embed sustainable operational enhancements.
Ability to lead operational change safely, balancing pace of delivery with effective governance, risk assessment, control readiness, stakeholder engagement, and business adoption.
Confident senior stakeholder management, communication, and leadership skills, with proven ability to lead through ambiguity, influence outcomes, and build high-performing teams.
Thrives in a fast-paced regulated environment.
Can bring clarity to complexity.
Motivated by the chance to make a positive difference to service quality, operational resilience, control effectiveness, and change delivery.

Skills

Trading
Portfolio Management
Payments
Liquidity
Control Environment Management
Risk Management
Stakeholder Management
Continuous Improvement
Operational Change Management
Regulatory Interpretation
CASS Principles
Client Asset Protection
Communication
Leadership

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior

Education Level

Relevant professional qualification such as Level 3 – Investment Operations Certificate (IOC) – Chartered Institute for Securities & Investment (CISI), or equivalent investment operations qualification
Relevant CASS training, certification or demonstrable practical experience applying CASS requirements within investment operations, client money, custody, reconciliations or oversight environments
Additional relevant qualification in financial services, risk, controls, operations, payments or investment management desirable

About the Company

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.