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About the Role

Senior Business Analyst with e-commerce experience wanted to be a key part of the team, taking the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

Responsibilities

• Gather and document complex requirements and translate them into clear user stories and acceptance criteria.
• Plan, run and facilitate workshops, and assess source documentation from the customer.
• Manage, guide and support other BAs on your project or in the wider team.
• Identify and recommend options for potential solutions and assess them for both technical and business suitability.
• Create logical and innovative solutions to complex problems.
• Present proposals to clients.
• Manage a scrum / delivery team through to go live.
• Analyze business systems in order to recommend efficiencies.
• Provide estimates for analysis and project work in conjunction with Project / Programme managers.
• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver customer satisfaction.
• Provide training to users of a new system as required.
• Plan and work flexibly and support other BAs to meet deadlines.
• Keep up to date with technical and industry sector advances and share knowledge.
• Maintain great client and internal stakeholder relationships at all levels of the organisation.
• Maintain consistently high levels of client satisfaction and effectively escalate business critical situations.
• Manage situations and problems internally and externally.

Requirements

• Extensive experience working as a Senior Business Analyst on large ecommerce or digital experience projects.
• Experience coordinating and delivering Discovery workshops.
• Experience delivering requirements for eCommerce projects.
• Experience of working supplier side and managing client stakeholders and 3rd parties.
• Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively.
• Highly proactive, talented, enthusiastic, focused, eye for detail, professional.
• Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
• Happy working at client locations when needed.
• Experience of Agile software delivery.
• Business Process mapping and engineering experience.
• Retail / brand experience.
• Production of high quality user stories and acceptance criteria.
• Analysis and design of systems (package integration and bespoke development).
• Ability to work on your own initiative to an agreed action plan.
• Strong communication skills - requires a high level of communication, interpersonal, influencing and presentation skills.
• Strong problem solving, time management and organisational skills.
• Strong commercial awareness and business acumen.
• Energetic, enthusiastic with strong attention to detail.

Skills

• e-commerce
• Agile software delivery
• Business Process mapping
• Business Process engineering
• Retail
• Brand experience
• User stories
• Acceptance criteria
• System analysis
• System design
• Communication skills
• Interpersonal skills
• Influencing skills
• Presentation skills
• Problem solving
• Time management
• Organisational skills
• Commercial awareness
• Business acumen

Location

• London

Work Type

• Contract
• Hybrid

Experience Level

• Senior

Education Level

• Scrum Master qualification (bonus)
• Certified Scrum Product Owner (bonus)

Benefits

• Opportunity to work with exciting brands.
• Prioritised career development.
• Help to grow skills.
• Empowerment to make a difference.
• Allowing you to be yourself.
• Respect for who you are.

About the Company

• WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on.
• We lead clients in business transformation and marketing modernization, connecting strategy directly to execution.
• Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets.
• WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.
• VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.
• WPP Enterprise Solutions is one of the four main operating pillars of WPP (the world’s largest advertising and communications company).
• WPP Enterprise Solutions functions as the business transformation and consulting arm that connects marketing strategy directly to execution.
• Agentic and Generative AI: Operationalising production-grade AI at scale to optimize customer experiences and marketing workflows.
• Digital Commerce and Mobile Technology: Building platforms that handle global-scale commerce.
• Customer Experience (CX) & CRM: Orchestrating end-to-end CX and CRM and loyalty systems that humanise relationships between brands and consumers.
• Content and Data: Developing unified technology solutions that deliver high-impact content at scale.
• WPP Enterprise Solutions unifies over 10,000 technology and business transformation experts globally.
• Operating across more than 40 markets across North America, Latin America, EMEA, and APAC.
• WPP is the trusted growth partner for the world’s leading brands.
• With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth.
• Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
• We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
• We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
• We champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Equal Opportunity

• WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.