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About the Role

Maintain the locker area, ofuro and steam facilities. Provide proper and safe operation and guest care following Four Seasons standards and operational procedures.

Responsibilities

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
• Assist in other areas of the department as needed.
• Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, ofuro, and steam rooms.
• Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
• Comply with all Four Seasons’ policies and procedures.
• Set-up and maintain spa including refreshments, locker rooms, work out areas, pre-treatment area and waiting rooms.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.
• Assist guests with use and set-up of fitness machines.
• Introduce guests to spa services practitioners.
• Keep locker areas neat and tidy at all times.
• Retrieve, deliver, and store/set-up products from purchasing.
• Clean and stock waiting area.
• Assist other staff with set-up and breakdown of their respective treatment areas.
• Perform any additional duties as assigned by the management.
• Assist guest to their appointments as they relate to the Spa services.
• Practice safe working habits and keep locker areas safe for all guest and staff.

Requirements

• High School education or equivalent experience.
• 3 months experience in hospitality industry work or spa in a related position with Four Seasons or other organization is preferred.

Location

• Tokyo

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma

Salary/Compensations

• Competitive Salary, wages

Benefits

• Comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• 50% F&B outlet discount for other Four Seasons Hotels in Japan
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up

About the Company

• Four Seasons is powered by its people. We are a collective of individuals who strive for improvement and treat each other with respect. Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe in fostering a world-class employee experience and company culture.
• We believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect. Our purpose is to create lasting impressions through genuine connections with people and the world around us.