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About the Role

We are seeking an experienced, passionate, and highly motivated Outlet Manager to join Janu Tokyo. This role is ideal for a dynamic hospitality professional who thrives in a modern luxury environment and is committed to delivering exceptional dining experiences for our guests while leading a high-performing team.

Responsibilities

• Welcome and support guests and colleagues with professionalism while ensuring exceptional service and memorable dining experiences throughout the outlet.
• Lead, manage, and develop the restaurant team, ensuring the highest standards of professionalism, service, and operational excellence.
• Oversee the daily operation of the assigned restaurant outlet, ensuring exceptional guest satisfaction, quality standards, and operational efficiency.
• Develop, implement, and continuously improve operational policies, service procedures, and Standard Operating Procedures (SOPs) in accordance with company standards.
• Ensure compliance with all applicable food safety, hygiene, health, and safety regulations as well as company policies and standards.
• Manage restaurant staffing, scheduling, labour costs, performance evaluations, coaching, mentoring, and departmental development initiatives.
• Monitor service quality, guest feedback, and operational performance, implementing corrective actions and continuous improvements where required.
• Conduct regular inspections and audits to ensure cleanliness, presentation, product quality, and service consistency.
• Coordinate with the Culinary team and other hotel departments to ensure seamless daily operations and exceptional guest experiences.
• Prepare departmental reports, manage budgets, monitor inventory and cost control, and support administrative and operational requirements when required.

Requirements

• Minimum 9 years of practical experience in hotels, restaurants, cafés, or similar facilities.
• Minimum 5 years of practical experience in a luxury hotel environment.
• Practical experience as a leader such as a manager.
• Basic knowledge of labour management and practical experience in shift scheduling.
• Practical experience in performance management, talent development, coaching, and mentoring.
• Practical experience in creating, improving, and continuously monitoring SOPs.
• Excellent leadership and communication skills.
• Advanced business-level English proficiency (CEFR C1 or higher).
• Advanced business-level Japanese proficiency (CEFR C1 or higher).
• Advanced PC skills including MS Office and typing.
• Candidates with exceptional experience or skills may be considered even if they do not meet every point.

Location

• Janu Tokyo

Benefits

• Employee benefits at Aman and Janu properties.
• Employee benefits at hotels and facilities operated by the group company.
• Access to the special privilege programme.
• Birthday celebration cake voucher.
• Access to the employee canteen at preferential rates with a separate meal allowance provided.
• Membership in an external employee welfare and benefits service.
• Transportation allowance provided in accordance with company policy.
• Locker and uniform provided.
• Participation in the employee association including social events and sports club subsidies.
• Comprehensive social insurance coverage.
• Medical check-ups upon joining and regular health examinations.

About the Company

• Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.
• With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre.
• Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.
• At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect and resonate.
• If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth and individuality to our team.
• Join us and help shape the future of contemporary luxury hospitality.