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About the Role

As an Assistant Manager at Pret a Manger, you will support the General Manager in overseeing daily store operations. You will lead and motivate the team to deliver outstanding customer service and high-quality food, fostering a positive work environment. You will ensure exceptional customer experiences, resolve issues promptly, and assist in training and developing team members. You will also contribute to efficient service, uphold health and safety standards, and support stock control.

Responsibilities

Oversee daily store operations
Lead and motivate the team
Deliver outstanding customer service
Ensure high-quality food standards
Foster a positive and inclusive work environment
Ensure exceptional customer experiences
Resolve customer issues promptly
Assist in training and developing team members
Contribute to efficient service
Uphold health and safety standards
Support stock control through ordering, stock takes, and waste reduction

Requirements

Experience in retail or hospitality
Experience leading a team
Experience driving profit
Experience delivering great customer experiences
Ability to keep energy and standards high
Be kind, honest, and generous
Bring genuine warmth and authentic self to work
Share passion for exceptional customer service
Spread joy every day

Skills

Leadership
Team Motivation
Customer Service
Food Quality Assurance
Teamwork
Problem Solving
Training and Development
Efficient Service Delivery
Health and Safety Standards
Stock Control
Profit Driving

Location

In-shop

Work Type

Full-time

Experience Level

Management experience

Education Level

Apprenticeships Level 3

Salary/Compensations

£34,654 - £35,654

Benefits

15% quarterly bonus
33-38 days of annual leave
Free private medical cover
Pension contribution matched by Pret (4-5%)
Life assurance at 3x annual salary
Loyalty awards
Flexible Benefits Platform with lifestyle discounts
Season ticket loans
Healthcare cash plan
Financial wellbeing provisions
Free mortgage services
Sabbatical after 3 years
Opportunities to support The Pret Foundation
Comfy free shoes

About the Company

Pret a Manger is a maker of delicious food, organic coffee, and big ideas.
We have over 750 shops in more than 20 countries.
Roles in Pret shops offer opportunities for growth.
We are growing fast and doing the right thing.
80%+ of our Managers and 20% of Support Centre teams started on the shop floor.
Our values are: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.

Equal Opportunity

Everyone is welcome at Pret.
We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
Please let our recruitment team know if you need any adjustments or support during the recruitment process.