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About the Role
As the first point of contact, you will play a vital role in creating a positive first impression, ensuring every patient feels supported from the moment they walk through our doors or pick up the phone. You will manage the front-of-house experience: greeting patients, coordinating busy schedules, and ensuring the patient journey is seamless and stress-free.
Responsibilities
- Greet patients warmly, manage the check-in process, and provide a helpful point of contact for all queries.
- Efficiently manage appointment scheduling, reminders, and patient flow.
- Handle phone calls, emails, and general inquiries with a high level of professionalism.
- Maintain accurate patient records and manage daily cashing up and banking procedures.
Requirements
- A patient-centred mindset and a natural ability to put people at ease.
- Excellent written and verbal communication.
- The ability to multitask effectively in a dynamic environment.
- Experience with daily banking/cashing up is preferred.
- Previous dental reception experience is desirable but not essential for the right candidate.
Skills
- Customer service
- Scheduling
- Record keeping
- Cash handling
- Communication
Location
- Crouch End
Work Type
- Full-time
Experience Level
- Preferred experience with daily banking/cashing up
- Desirable previous dental reception experience
Benefits
- Bonus scheme
- Private medical cover (after one year)
- Discounted orthodontic treatment
- Contributions toward eye care
- Enhanced pension scheme (after two years)
- Ongoing training and professional development
About the Company
- The Angle House Crouch End Team is looking for a professional and welcoming Dental Receptionist to be the face of our practice.
- We value our team and believe in rewarding hard work with a supportive environment and a great benefits package.
- A friendly, inclusive team culture with regular social events
- A healthy work-life balance within a positive working environment