Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Training & Engineering Support Team Lead manages technical support channels and training programs, resolves post-sales technical challenges, and ensures successful implementation and customer satisfaction. This role involves delivering technical presentations and training sessions, researching customer deployments, and developing solutions for technical issues.
Responsibilities
- Monitor and manage a dedicated technical support email inbox and phone line, providing timely assistance to customers, internal staff, and sales engineers.
- Maintain up-to-date technical knowledge of the company’s product portfolio, including PLCs, HMIs, robots, and vision systems.
- Maintain active technical support relationships with key vendors, coordinating directly with manufacturer support teams when advanced assistance is required.
- Plan, schedule, and organize technical training classes, including the creation of marketing materials.
- Coordinate training programs with vendors to ensure classroom certifications and instructional standards are maintained.
- Communicate regularly with management, sales teams, and customers regarding the status of support and training initiatives.
- Provide customer education and technical instruction in one-on-one, small group, and classroom settings.
- Develop, standardize, and publish technical articles to a customer-facing knowledge base.
- Support turnkey engineering projects pre and post sales including concept development, programming, testing, debugging, or commissioning value-added jobs.
- Provide general technical support and guidance to sales engineers, customers, and other internal co-workers.
- Monitor and participate in tech support email and hotline requests as required.
Requirements
- Bachelor’s degree or higher in an engineering discipline or 3-5 years in a technical or engineering support role.
- Strong computer skills (email, word processing, spreadsheets).
- Familiarity with industrial control systems, including but not limited to PLC, HMI, Machine Vision, and motion control products, is a plus.
- Working knowledge of 2D & 3D CAD systems and the ability to read electrical schematics and understand mechanical drawings, is a plus.
- Comfort with public speaking and presentations.
- Strong sense of teamwork and willingness to help others.
- Excellent verbal and written communications skills.
- Ability to breakdown and organize complex projects.
- Ability to multi-task and prioritize.
- Hands on mechanical aptitude.
- Ability to utilize common test tools such as multi-meters and oscilloscopes for test and debug.
- Positive attitude.
- Receptive to direction.
- Must be able to sit at a desk for extended periods and occasionally walk in an office environment.
- Must be able to lift 30 pounds to support administrative tasks in the office.
Skills
- Technical Support
- Training Program Management
- Customer Support
- PLC
- HMI
- Robotics
- Vision Systems
- Vendor Relations
- Public Speaking
- Presentation Skills
- Teamwork
- Communication Skills
- Project Management
- Multi-tasking
- Prioritization
- Mechanical Aptitude
- Test Tools (Multi-meters, Oscilloscopes)
- CAD Systems
- Electrical Schematics
- Mechanical Drawings
Location
- Northeast (customer travel)
- US (vendor travel)
Work Type
- Full-time
- Onsite (with travel)
Experience Level
- 3-5 years in a technical or engineering support role
Education Level
- Bachelor’s degree or higher in an engineering discipline
About the Company
- Gibson Engineering, Inc. is a leading solutions provider for world-class industrial automation products.
- Headquartered near Boston, Massachusetts, we provide automation products and solutions that help our customers become more efficient.
- We aim to become an extension of our customers ' engineering groups by offering the highest level of engineering support resources and a skills-based training curriculum.
- Gibson Engineering has embraced the latest automation technology and applied creative solutions.
- Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
- Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
- Applied Industrial Technologies is built on a philosophy that puts people first.
Equal Opportunity
- We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.
- All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.