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About the Role

This role offers a chance to build a foundation in travel and operations, working closely with experienced professionals to deliver exceptional guest experiences. You will assist in ensuring accurate guest documentation, bookings, and supplier communications, playing a genuine role in creating dream trips. Your contributions and attention to detail will make a meaningful difference, with a clear progression pathway and supportive incentives.

Responsibilities

Assist the Sales Operations and Sales teams in verifying booking details and ensuring accuracy in guest documentation.
Confirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard.
Help prepare and send documentation to guests (electronically and via the Scott Dunn app).
Communicate with suppliers to confirm booking arrangements and update records.
Build knowledge of luxury travel standards and Scott Dunn's operational processes for progression.

Requirements

Demonstrable attention to detail and ownership of accuracy.
Ability to work to deadlines and prioritize effectively.
Strong organizational skills and ability to juggle multiple tasks.
Interest and understanding of luxury service and guest expectations.
Self-motivated with a proactive and positive attitude.
Genuine passion for luxury travel is beneficial.

Skills

Attention to detail
Accuracy
Time management
Prioritization
Organization
Communication
Customer service
Luxury travel knowledge

Location

London, Hammersmith

Work Type

Office-based

Experience Level

Entry-level

Benefits

Career growth support
Access to internal job opportunities globally
Personal and professional development
Award-winning Learning and Development team
Comprehensive familiarisation and educational trips
Unlimited access to LinkedIn Learning
1 hour per week for personal development
Commission and bonus incentive schemes
Company loyalty scheme with personal travel fund
23 days annual leave plus bank holidays (rising with service)
Monthly, quarterly, and annual recognition schemes and awards
Opportunity to win a place at Flight Centre Travel Group's annual Global Gathering
Subsidized private healthcare
Contributory pension scheme
Staff travel insurance
3 days of paid volunteering leave
Access to cycle to work and season ticket loan schemes
Exclusive industry discounts for personal and work-related travel
Share options in Flight Centre Travel Group

About the Company

Scott Dunn is a company that champions equality, diversity, and inclusivity.
They are signatories of the Race at Work and the Diversity in Hospitality, Travel & Leisure charters.

Equal Opportunity

Scott Dunn champions equality, diversity, and inclusivity in all its forms.
They are committed to ensuring their recruitment process is inclusive and recognizes the value of differences.
Support or accommodations related to the recruitment process can be requested by contacting recruitment@scottdunn.com.