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About the Role

This role offers a chance to build a foundation in travel and operations, working closely with experienced professionals to deliver exceptional guest experiences. You will play a key role in ensuring accurate guest documentation, bookings, and supplier communications, contributing to bringing guests' dream trips to life. The position provides a clear progression pathway and incentives for hard work.

Responsibilities

• Assist Sales Operations and Sales teams in verifying booking details and ensuring accuracy in guest documentation.
• Confirm holiday arrangements and supplier bookings/invoices are correct.
• Ensure guest documentation is completed to the highest standard.
• Prepare and send documentation to guests electronically and via the Scott Dunn app.
• Communicate with suppliers to confirm booking arrangements and update records.
• Build knowledge of luxury travel standards and Scott Dunn's operational processes.

Requirements

• Demonstrable attention to detail and ownership of accuracy.
• Ability to work to deadlines and prioritize effectively.
• Strong organizational skills and ability to juggle multiple tasks.
• Interest and understanding of luxury service and guest expectations.
• Self-motivated with a proactive and positive attitude.
• Genuine passion for luxury travel is beneficial.

Skills

• Attention to detail
• Accuracy
• Time management
• Prioritization
• Organizational skills
• Communication skills
• Proactive attitude
• Positive attitude
• Luxury travel knowledge

Location

• London, Hammersmith

Work Type

• Office-based

Experience Level

• Entry-level

Benefits

• Career progression opportunities
• Access to internal job opportunities globally
• Personal and professional development
• Award-winning Learning and Development team
• Comprehensive familiarisation and educational trips
• Unlimited access to LinkedIn Learning
• 1 hour per week for personal development
• Commission and bonus incentive schemes
• Company loyalty scheme with personal travel fund
• 23 days annual leave plus bank holidays (rising with service)
• Monthly, quarterly, and annual recognition schemes and awards
• Opportunity to win a place at Flight Centre Travel Group's annual Global Gathering
• Subsidized private healthcare
• Contributory pension scheme
• Staff travel insurance
• 3 days of paid volunteering leave
• Access to cycle to work scheme
• Access to season ticket loan scheme
• Exclusive industry discounts for personal and work-related travel
• Share options in Flight Centre Travel Group

About the Company

• Scott Dunn champions equality, diversity, and inclusivity.
• Scott Dunn is a signatory of the Race at Work and the Diversity in Hospitality, Travel & Leisure charters.

Equal Opportunity

• Scott Dunn champions equality, diversity, and inclusivity in all its forms.
• Commitment to ensuring the recruitment process is inclusive and recognizes the value of differences.
• Support and accommodations available for recruitment process requirements; contact recruitment@scottdunn.com for details.
• Applicants are encouraged to apply even if they do not meet all requirements.