Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Respond to customer requests via phone or email for a company that provides a wide range of services including dining, entertainment, travel, golf, sports-related reservations, and shopping arrangements.

Responsibilities

• Review customer information in the internal system and register requests.
• Understand detailed customer requests and propose content using internal resources.
• Handle requests accurately and promptly, working as a team.
• Make outbound calls to customers to introduce concierge services and other benefits.
• Attend meetings and trainings to learn new information about clients and how to assist them.
• Maintain professionalism and attentiveness in all customer interactions.

Requirements

• 2+ years of service experience in hospitality (call centers, travel, hotels, food, beverage).
• Customer-first mindset.
• High communication and negotiation skills.
• Ability to think and act independently.
• Logical and calm demeanor.
• Ability to multitask with attention to detail.
• Ability to collaborate with team members.
• Interest in lifestyle (shopping, sports, culture, travel) with a global perspective.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Excellent written and oral Japanese and English language skills.

Skills

• Customer service
• Communication
• Negotiation
• Multitasking
• Attention to detail
• Teamwork
• Problem-solving
• Microsoft Office Suite

Experience Level

• 2+ years

Education Level

• Junior college or vocational school graduate or higher

About the Company

• Provides a wide range of services including dining, entertainment, travel, golf and other sports-related reservations and shopping arrangements.