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About the Role
The Technical Services Analyst provides 2nd line technical support across the HCA Healthcare UK estate. This role acts as a key escalation point for incidents, maintaining relationships with end users and vendors to ensure reliable technology for clinicians and operational teams.
Responsibilities
- Provide 2nd line support to end users by managing and resolving incident tickets
- Coordinate timely incident responses with clear updates and service restoration
- Investigate root causes of technical issues and escalate as necessary
- Support recovery activities following incident resolution
- Document, certify, and close incidents according to agreed procedures
Requirements
- Extensive experience in 2nd line IT support
- Strong communication skills
- Experience supporting mobile devices, PCs, laptops, tablets, and networking technologies (LAN/WLAN/WiFi)
- Hands-on experience working with vendors to troubleshoot and resolve technical issues
- Strong knowledge of iOS and Microsoft technologies including Windows, O365, and Office Suite
- Practical experience supporting Microsoft environments such as Windows OS, MS Server, and SQL
Skills
- 2nd line IT support
- Incident management
- Technical troubleshooting
- Vendor management
- iOS support
- Microsoft Windows
- O365
- Office Suite
- MS Server
- SQL
- Networking (LAN/WLAN/WiFi)
Location
- London
Work Type
- Full time
- Permanent
Salary/Compensations
- Competitive salary
Benefits
- 25 days holiday plus bank holidays with option to buy or sell leave
- Private Healthcare Insurance
- Private pension contribution
- Season Ticket Loan
- Cycle to Work scheme
- Group Life Assurance
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount
- Flexible health, protection and lifestyle benefits
- Discounts with over 800 major retailers
About the Company
- HCA Healthcare UK is a leading provider of privately funded healthcare
- The Information Technology Group (ITG) manages healthcare IT across hospitals, clinics, and laboratories
- Committed to the care and improvement of human life
- Operates with core values of individuality, kindness, honesty, and respect
Equal Opportunity
- Disability Confident committed organisation
- Offers reasonable adjustments throughout the recruitment process and in the workplace