About the Role
The Strategic Analytics team develops innovative analytics, algorithms, and AI tools to improve profitability and growth, providing deep analytical insights to drive decision-making. As AVP, Automation & AI Delivery, you will develop and oversee Arch International’s AI capabilities, working closely with senior stakeholders to design, build, and monitor AI tools that become critical to the business.
Responsibilities
- Oversee end-to-end delivery of human-centric AI tools from design through build, test, and deployment, ensuring solutions are secure, scalable, and supportable.
- Establish and evangelize the use of automation and AI, addressing potential adoption challenges.
- Maintain and evolve a prioritized pipeline of automation and AI opportunities, identifying high-impact use cases.
- Oversee structured discovery with stakeholders to define problem statements, success metrics, and determine feasibility.
- Own, track, and report on delivery scope, progress, risks, and dependencies.
- Ensure delivery standards for requirements, documentation, testing, releases, monitoring, and incident management are met.
- Implement feedback loops and metrics to track and report on adoption, trust, and impact.
- Collaborate with business stakeholders to scale high-impact AI tools into robust, secure, and supported enterprise AI tools.
- Support training efforts and act as an AI SME for business stakeholders.
- Ensure solutions comply with Arch policies, standards, and approvals (permitted use, privacy, security, model governance, and third-party risk).
Requirements
- Degree in statistics, mathematics, computer science, engineering, or similar quantitative fields; or significant evidence of continuous professional development in automation or AI.
- Significant experience delivering business process improvement, automation, and/or AI solutions, preferably within commercial insurance.
- Experience leading multidisciplinary teams to deliver technology solutions, including managing offshore resources.
- Experience defining technology and data requirements to enhance business processes and optimize operational outcomes.
- Track record of taking solutions into production with appropriate monitoring, support, and business adoption.
- Exposure to product operating models (backlog, discovery-to-delivery, value tracking) is beneficial.
- Experience working closely with business stakeholders, such as underwriting.
Skills
- Highly organized with strong programme/project management skills.
- Exceptional stakeholder management with the ability to build trusting relationships and drive consensus.
- Strong written and verbal communication skills.
- Comfortable operating in ambiguity and breaking complex problems into actionable delivery plans.
- Strong delivery mindset with a focus on measurable outcomes, adoption, and continuous improvement.
- Working knowledge of automation and AI technologies (e.g., individual and multi-agent AI solutions, GenAI, IDP RPA, workflow automation).
- Sound understanding of risk and controls considerations for automation/AI in a regulated environment (data privacy, security, model governance, third-party risk).
- Exceptional teamwork skills.
- Ability to collaborate and build trusting relationships with business partners.
- Natural curiosity to understand the world around you and question as needed.
- Comfortable handling ambiguous concepts and breaking down complex problems into manageable pieces.
- Ability to apply critical thinking and creative problem-solving skills.
Location
- Arch Europe Insurance Services Ltd
Work Type
- Full-time
Experience Level
- AVP
Education Level
- Degree in statistics, mathematics, computer science, engineering or similar quantitative fields
About the Company
- With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential.
- Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
