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About the Role

In this role, you will be more than just a point of contact for support requests; you will be an expert, a knowledge holder, and a driving force for the continuous development of internal processes, our software solution RIB Personal, and our high-quality service. While experience with RIB Personal is not a prerequisite, your understanding of commercial processes in payroll, payroll accounting, or salary administration, along with your ability to connect functional requirements with digital solutions, is crucial. We will provide you with the necessary product knowledge for RIB Personal step-by-step during a structured onboarding process.

Responsibilities

Act as the first point of contact for customers regarding the RIB Personal software solution, assisting with functional/application-related questions about construction payroll, payroll accounting, and related software processes.
Analyze and process customer inquiries promptly, professionally, and solution-oriented via phone, email, and/or the ticket system.
Collaborate with customers to develop individual solution possibilities.
Ensure high-quality and customer-oriented handling of all inquiries.
Perform program tests and remote maintenance for error analysis and problem resolution.
Coordinate the handling of complex issues and escalations with specialist and development teams.
Identify potential challenges early and support their sustainable resolution.
Document findings and ensure sustainable knowledge transfer.
Continuously develop your knowledge of construction payroll, payroll accounting, digital processes, and RIB Personal functionalities.
Share your expertise within the support team and foster the continuous exchange of best practices.
Work closely with colleagues from support, development, and product management.
Support the creation and maintenance of knowledge bases, documentation, and internal standards.

Requirements

Completed degree in Business Administration with a focus on Finance and Accounting, or a commercial apprenticeship/further education with corresponding qualifications.
Sound and demonstrable professional experience in payroll accounting is a prerequisite.
Understanding of commercial processes and their digital representation in software applications.
High IT affinity and interest in digital business processes and modern software solutions.
Structured and self-directed work approach, with the ability to systematically analyze functional and application-related questions.
Strong communication skills and enjoyment of direct customer interaction.
Team-oriented work approach and openness to new topics and continuous learning.
No travel required.
Very good German language skills (min. C1 level) for the focus market in DACH.
At least good English language skills at B2 level for internal communication.

Skills

Construction payroll
Payroll accounting
Salary administration
Digital solutions
IT affinity
Digital business processes
Modern software solutions
Communication skills
Teamwork
Continuous learning
German language proficiency (C1)
English language proficiency (B2)

Location

DACH

Work Type

Hybrid
Full-time

Experience Level

Professional experience in payroll accounting

Education Level

Degree in Business Administration (Finance/Accounting focus)
Commercial apprenticeship/further education

Benefits

Structured onboarding
Individual onboarding
Organized networking
Employee discounts (e.g., Corporate Benefits)
Bonuses (e.g., for wedding, birth, anniversary)
Schneider Electric stock options
Employee events (team events, summer parties, etc.)
On-site amenities (e.g., foosball, table tennis, dogs allowed)
Health management (e.g., sports club discounts, company doctor)
Modern working time model
Trust-based working hours
Flexible working hours
Hybrid work option
Career development/perspectives
Team- or role-based development/training
Individual development/training
National and international career opportunities within the RIB Group or Schneider Electric
Opportunities for creative input
Proactive sharing of ideas/approaches/process optimizations within the team
Company suggestion scheme
Active participation in team and management meetings ('RIB Town Halls')
Sustainability initiatives (depending on location & function)
Digital infrastructure
Company bikes
Commuting allowance
Electric car as a company car

About the Company

The RIB Group is the world's leading provider of software solutions for managing project and corporate processes in the construction and real estate industry.
With over 60 years of industry experience, we are driving the construction industry towards becoming the most sustainable and digitized industry of the 21st century.
Our vision is to make construction projects more efficient and transparent through digital working methods.
We are an independent company within Schneider Electric, offering national and international career opportunities and meaningful tasks in commercial and technical areas.
Our 2,500 employees worldwide, with over 500 in DACH, enable us to achieve our goals.

Equal Opportunity

RIB promotes equal opportunities for women and men in all functions and fields of activity.
We value commitment and the right qualifications, regardless of whether it concerns female managers, employees with disabilities, career starters, or experienced professionals.
The RIB Code of Conduct outlines our key principles regarding nationality, ethnic origin, religion, etc.