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About the Role
Seeking an exceptional store leader to lead Nike by You, Jersey by You and Nike Store Running Lab within the new London Flagship, creating premium, personalized experiences that connect sport, culture and innovation. This role will drive the strategy and execution of Signature Services, partnering across store, city and EMEA teams to deliver consumer engagement, service excellence and business impact.
Responsibilities
- Develop and lead the Signature Services strategy across Nike by You, Jersey by You and Nike Store Running Lab, creating a seamless and differentiated consumer experience.
- Align store leadership, Athletes, Coaches, London city teams and EMEA partners around a shared vision for premium, personalized service.
- Drive successful launch and ongoing evolution of services through continuous testing, learning and innovation.
- Create culturally relevant experiences that connect with London's sport, style and youth culture communities.
- Elevate service excellence through exceptional execution, storytelling, creativity and product integration.
- Partner cross-functionally to deliver scalable service models that drive consumer engagement and business impact.
- Own the seasonal services calendar, linking experiences to campaigns, product launches, community activations and key brand moments.
- Manage external partners and agencies to enhance service delivery, consumer experiences and brand storytelling.
- Share consumer insights, performance trends and best practices to shape the future of Signature Services across EMEA and Global markets.
Requirements
- A passion for NIKE and/or love of sport
- Some experience in retail and/or leadership positions
- Very good command of English language (written and spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication
- Flexibility to work in shifts and on weekends
Skills
- Leadership
- Retail Management
- Consumer Service
- Coaching
- Team Development
- Communication
- Storytelling
- Creativity
- Product Integration
- Cross-functional Partnership
- Project Management
- Brand Management
Location
- New London Flagship
Work Type
- Full-time
Experience Level
- Some experience in retail and/or leadership positions
Salary/Compensations
- Attractive salary that evolves with the market and experience
Benefits
- Opportunity on receiving quarterly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package
- Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
About the Company
- NIKE, Inc. is a global company with a mission to bring inspiration and innovation to every athlete in the world.
Equal Opportunity
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)