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About the Role

The Technical Solutions Executive provides hands-on support to the Technical Director, acting as the day-to-day technical point of contact for the account’s tools and workflows. This role involves practical delivery support, coordination, briefing administration, and first-line client technical support, logging, triaging, and resolving everyday questions and issues.

Responsibilities

• Assist the Technical Director in delivering workflows, tooling rollouts, and solution changes across all marketing-services disciplines.
• Help keep workstreams aligned across marketing-services teams, choreographing development, services, and enablement, WPP Open, and VML, tracking actions and flagging dependencies and slippage.
• Coordinate the rollout of media dashboards and supporting toolsets with VML and the enablement team, keeping tasks on track.
• Log and track briefs across marketing-services disciplines, ensuring they reflect client demand and progress to delivery.
• Administer briefs into Choreograph product development and services, maintaining updates and tracking through to delivery.
• Collect and collate product feedback from global and local teams across Choreograph development cycles, passing it to the Technical Director and product teams.
• Act as the first-line technical support contact, receiving, triaging, and logging questions and issues from teams and client end users on tools and workflows.
• Resolve straightforward tooling and workflow issues, escalating complex or systemic issues with clear context.
• Keep how-to guidance and FAQs up to date to deflect recurring questions and enable end-user self-service.
• Run day-to-day monitoring of the global toolset for marketing-services teams, flagging unsanctioned shadow dashboards and escalating for enforcement.
• Help draft and maintain KPI definitions and reporting-standards documentation under the Technical Director’s direction.

Requirements

• Some experience in a martech/ad-tech, operations, or analytics support role.
• A strong appetite to develop technical depth on a complex, multi-market account.
• A service mindset and the ability to explain technical issues in plain language.
• Ability to remain calm under time pressure.
• Highly organized with the ability to track many moving parts.
• Ability to keep accurate notes, actions, and brief logs.
• Comfortable learning new platforms quickly (e.g., Choreograph, WPP Open).
• Alert to off-platform workarounds.
• Able to write clear, accurate guidance.
• Able to help maintain reference material.

Skills

• Technical delivery
• Coordination
• Briefing administration
• Client technical support
• Troubleshooting
• Knowledge management
• Tooling monitoring
• Documentation support
• Martech
• Ad-tech
• Operations
• Analytics support
• Communication
• Organization
• Time management

Experience Level

• Early technical / operations career

About the Company

• WPP is the trusted growth partner for the world’s leading brands.
• WPP unites cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel.
• WPP is powered by exceptional talent and its agentic marketing platform, WPP Open, to help clients navigate change, capture opportunity, and deliver transformational growth.

Equal Opportunity

• WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.