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About the Role

You will support the International Affairs function as a central point of contact for international students, coordinating key processes related to immigration, mobility, and international student services. In this role, you will provide direct student guidance, coordinate administrative workflows, and ensure a smooth, compliant, and student-centered experience throughout the student lifecycle — from pre-arrival to post-graduation. You will work closely with internal departments, external legal partners (e.g., SERS), and local immigration authorities in Berlin and Potsdam to support students with accurate information, timely communication, and effective coordination of international affairs processes.

Responsibilities

Provide guidance and support to international students regarding German bureaucratic and immigration-related processes (e.g., residence permits, city registration, job-seeking visas)
Support students throughout their arrival and settlement process in Germany
Deliver pre-arrival guidance, information sessions, workshops, and individual student consultations
Ensure students receive clear, structured, and timely information throughout their journey
Assist students in understanding administrative requirements and available support services
Coordinate visa and residence permit-related processes from pre-arrival preparation through post-study pathways
Support students with documentation preparation, submission processes, and follow-ups
Act as a key contact person between students, the university, external legal partners (e.g., SERS), and relevant authorities
Monitor ongoing cases, identify potential delays, and support timely resolution
Maintain accurate records and documentation related to student immigration cases
Escalate complex cases to relevant internal or external stakeholders when required
Support communication and coordination with local immigration authorities in Berlin and Potsdam
Assist students in preparing documentation and appointments with authorities
Coordinate information exchange between students, university teams, legal partners, and external stakeholders
Support case clarification and follow-up activities with external partners
Ensure international student services are delivered in line with German immigration regulations and institutional policies
Maintain up-to-date knowledge of relevant administrative procedures and regulatory requirements
Translate complex requirements into practical guidance for students and colleagues
Support the continuous improvement of international affairs processes and workflows
Contribute to maintaining accurate reporting and documentation standards
Support the administration of mobility programs and funding opportunities such as Erasmus+, PROMOS, and DAAD
Coordinate student mobility processes, including applications, documentation, and communication
Support the organization of international orientation programs, workshops, and events
Assist with the coordination of short-term mobility formats such as summer and winter schools
Contribute to international partnership activities and academic collaboration initiatives
Work closely with admissions, academic departments, career services, and administrative teams to support international students
Collaborate with International Affairs colleagues across campus locations
Support daily operations and ongoing projects within the International Affairs function
Assist with tracking and reporting key metrics related to student mobility and immigration processes
Contribute to creating a positive, efficient, and student-focused international experience

Requirements

Bachelor’s or Master’s degree in International Relations, Higher Education Administration, Law, Business Administration, or a related field
Previous experience in international student support, immigration services, student services, or higher education administration
Good understanding of German immigration processes and administrative procedures
Experience working with international students and/or external stakeholders is highly desirable
Strong organizational skills with the ability to manage multiple cases and priorities simultaneously
Excellent communication and interpersonal skills with a service-oriented mindset
Ability to work independently while collaborating effectively within a multicultural environment
Proactive, structured, and solution-oriented approach to problem-solving

Skills

German: C1 level
English: C1 level

Location

Berlin
Potsdam

Work Type

Full-time

Education Level

Bachelor’s degree
Master’s degree

Benefits

Opportunity to work with a great team in a dynamic and international culture
Opportunity to play a leading role in launching new campus-wide initiatives and academic events
Opportunity to develop and implement new ideas and concepts
Continuous support for personal and professional development

About the Company

Gisma University of Applied Sciences, first established in 1999 as Gisma Business School, is a leading university of applied sciences for innovative and creative international business, technology, and engineering innovation.
Our Global MBA program has been recognized for its excellence through the highly acclaimed AMBA accreditation, reinforcing our reputation in the industry.
Recently, we have expanded our programme portfolio into the fields of Computer Science, Software Engineering, Data Science, and Artificial Intelligence.
Our unique teaching approach combines practical experience in these fields with the development of analytical skills and an understanding of contemporary theories through personalized, hands-on, and interactive learning.
Gisma is part of Global University Systems (GUS), an international education business, which is represented by over 87,000 students in nearly 60 locations across the globe, providing students with opportunities for global exposure and a unique learning experience.

Equal Opportunity

As an employer, we are committed to equal opportunity and support for minorities.
We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status.