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About the Role

We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

Requirements

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record
• Ability to stand for extended periods
• Ability to lift up to 50 pounds when needed
• Ability to drive vehicles for testing or operational purposes
• Ability to work in a fast-paced environment with customer interaction
• Ability to use standard office equipment such as computers, phones, and shop software

Skills

• Customer service
• Sales
• Organization
• Teamwork
• Communication
• Relationship-building
• Computer systems
• Shop management software

Location

• William Cannon, Austin, TX

Work Type

• Full-time

Experience Level

• 1+ year experience preferred

Education Level

• High school diploma or GED required

Salary/Compensations

• $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities

Benefits

• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications

About the Company

• We combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network.
• At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor.