Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Claims Consultant, you will play a key role in delivering fair, timely, and customer-focused outcomes across a portfolio of life risk disability claims. You will be part of a collaborative and supportive team, working closely with senior specialists to ensure every decision is thoughtful, accurate, and aligned to policy and customer needs. This is an opportunity to build strong technical capability while making a meaningful difference in customers’ lives. You will contribute to continuous improvement initiatives and help shape a claims experience that is efficient, empathetic, and digitally enabled.

Responsibilities

Assess and manage a portfolio of life risk disability claims in line with policy requirements
Meet service standards while supporting positive customer satisfaction outcomes
Maintain effective oversight of claim workflows and portfolio performance
Ensure compliance with internal controls and regulatory obligations
Communicate proactively with clients, advisers, employers, and other stakeholders
Build strong relationships with internal teams including rehabilitation, medical, and reinsurance partners

Requirements

Demonstrated understanding of life insurance claims processes including assessment and investigation
Ability to interpret policy terms and make clear, well-reasoned decisions
Strong communication skills with experience engaging a variety of stakeholders
Customer-focused mindset with a commitment to service excellence
Knowledge of insurance regulatory and legal frameworks
Relevant tertiary qualification or equivalent experience in a related field

Skills

Commercial mindset
Using data to influence outcomes
Building trust
Clear communication
Fostering team culture

Location

Australia

Work Type

Hybrid
Permanent
Fixed Term Contract
Full-time

Experience Level

Senior

Education Level

Tertiary qualification or equivalent experience

Benefits

5 weeks of annual leave for permanent staff
15 days of personal/carer’s leave
Access to Family Care (parental leave)
Hybrid working arrangement (3 days in office, 2 days remote)
Access to wellbeing programs
AUD$500 wellbeing payment per year
AUD$295 new starter e-voucher for work-from-home setup
Award-winning training programs
Global mobility opportunities
Volunteer opportunities
State-of-the-art Green Star rated offices
A tree planted for every new employee

About the Company

Forbes 2024 ‘World’s Best Employers’
Fortune’s ‘World’s Most Admired Companies’ for 2025
Leader in the insurance industry
Values-driven global organisation
Committed to making a tangible difference and taking continuous steps towards a sustainable future
Employer of choice awards/memberships: WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity

Equal Opportunity

Zurich is an equal opportunity employer.
Committed to ensuring that our recruitment process is fair and accessible for all candidates.
If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.