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About the Role

The Maintenance Worker is responsible for a variety of repairs and maintenance tasks at assigned buildings, processing work orders, performing maintenance duties, and ensuring the safety and general upkeep of buildings and work areas. This role requires responding to special/emergency assignments, maintaining a schedule of regular work, and participating in an after-hours on-call rotation. The position demands the ability to work independently and as part of a team, maintaining high standards of work quality and timeliness.

Responsibilities

Ensure assigned work orders are completed in a timely and accurate manner.
Complete plumbing, carpentry, and minor mechanical repair and services.
Assess and report on jobs requiring contractors.
Assist in identifying and resolving maintenance and repair issues.
Establish and maintain effective working relationships with colleagues, contractors, and tenants.
Provide back-up support for other Maintenance Workers.
Communicate with Support Services staff and tenants regarding maintenance issues.
Keep management informed on issues, concerns, and daily activities.
Complete incident reports accurately and in a timely manner.
Participate in teams, committees, and organizational activities.
Perform other duties as assigned.
Attend regular supervision meetings for work expectation review and performance evaluation.
Process work orders, prioritize tasks, and communicate progress.
Enter detailed technician notes into Yardi app and close out completed work orders.
Interact with tenants, communicate, and facilitate problem-solving for issues.
Assess building-related issues and assist in determining the course of action.
Support posting of building notices and tenant notices of entry.
Perform basic maintenance duties including plumbing, electrical, carpentry, glazing, painting, and miscellaneous repairs.
Perform assigned tasks to assist in making units ready for new tenants.
Perform fire and life safety tests, complete fire safety logs, and perform unit inspections.
Ensure life safety devices are in place and operational in all visited tenant units.
Maintain a safe workplace at all times.
Make purchases of supplies and equipment within approved budget limits.
Verify and authorize payment for goods and services received.
Assist in maintaining, documenting, and securing the inventory of equipment and materials.
Complete material requests for ordering supplies.
Prepare and submit time sheets by required dates.
Make requests for vacation, sick leave, and other absences.
Prepare and submit travel and expense sheets on a monthly basis.
Perform on-call duties, including answering emergency after-hours phone lines and responding to maintenance issues.
Attend to any building overnight and throughout the weekend and statutory holidays for emergency maintenance.
Report on on-call activities in accordance with procedures.
Model organizational values, policies, and professional ethics.
Demonstrate commitment to the strategic direction.
Proactively engage in program and organizational change activities.
Promote a culture where everyone is accountable for meeting decisions and goals.
Identify and remove barriers to service excellence.
Demonstrate commitment to enhancing organizational culture and wellness.
Embrace and demonstrate Neighbours values in actions.
Participate in a work culture of positive thinking, initiative, and creativity.
Commit to improving professional knowledge.
Develop and maintain collaborative working relationships with allied community agencies and professionals.
Participate in community committees and internal Neighbours committees.
Ensure conduct is in accordance with Standards of Practice and applicable legislation.
Comply with Neighbours policies, including those pertaining to confidentiality.
Represent the agency in a positive manner.

Requirements

3-5 years’ experience in maintenance work.
Demonstrated skill and experience in plumbing, carpentry, painting and dry-wall, electrical work and mechanical systems.
Knowledge of repair methods, materials, technology and job safety including working with hazardous materials (WHMIS).
Strong verbal, comprehension and written English communication skills.
Ability to interact effectively with supervisor, team members, contractors and tenants.
Demonstrated organizational and administrative skills.
Ability to maintain records, schedule priorities and see work through to completion.
Knowledgeable of life safety systems, fire code, building code, Residential Tenancies Act, and Occupational Health and Safety Act.
Ability to work safely including knowledge of workplace hazardous materials, and their appropriate applications.
Access to a reliable vehicle is required.
Valid Driver’s License and proof of required insurance.
Initiative and trustworthiness to work diligently and safely.
Sensitivity to vulnerable tenants in supportive housing.
Familiarity with Microsoft Office including Outlook email.
Comfortable with learning and daily use of Yardi property management software.
Comfortable with using attendance management software to enter work time and attendance.
Knowledge of relevant legislation including the Occupational Health and Safety Act, the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, the Child and Family Services Act, Personal Health Information Protection Act (PHIPA), Social Housing Reform Act, and Ontario Fire and Building Codes.
Physical ability to lift 50 lbs, manage stairs, and be mobile on feet, wearing work shoes / safety boots.
Must use appropriate / required Personal Protection Equipment (PPE).
Successful police record check for Vulnerable Sector is required.
Must be legally entitled to work in the country where this role is located.

Skills

Plumbing
Carpentry
Painting
Dry-wall
Electrical work
Mechanical systems
Repair methods
Materials knowledge
Technology knowledge
Job safety
Hazardous materials handling (WHMIS)
Verbal communication
Comprehension
Written English communication
Organizational skills
Administrative skills
Record keeping
Scheduling priorities
Task completion
Life safety systems knowledge
Fire code knowledge
Building code knowledge
Residential Tenancies Act knowledge
Occupational Health and Safety Act knowledge
Workplace hazardous materials knowledge
Microsoft Office (Outlook)
Yardi property management software
Attendance management software
Teamwork
Independent work
Customer service
Problem-solving
Adaptability
Time management
Attention to detail

Location

Assigned buildings

Work Type

Full-time
On-call rotation
Evenings
Weekends

Experience Level

3-5 years experience in maintenance work

Salary/Compensations

Hiring Rate: 25.54

About the Company

Neighbours Community Homes is dedicated to providing quality housing and support to its tenants, including those living with mental illness, addictions, or experiencing social isolation.
Neighbours may use AI-based tools to assist in screening and assessing applicants.

Equal Opportunity

Accommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.