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About the Role
As a Kitchen Leader at Pret a Manger, you will ensure consistent preparation of delicious food meeting high standards, while leading and inspiring your team. You will act as a role model, promote Pret’s core values, and maintain a safe, clean, and compliant kitchen environment. You will manage stock counts and complete administrative tasks to support smooth operations, oversee shift performance, resolve issues, and ensure customer satisfaction.
Responsibilities
- Ensure consistent preparation of delicious food that meets high standards
- Lead and inspire your team to deliver excellence every day
- Act as a role model, promoting Pret’s core values
- Maintain a safe, clean, and compliant kitchen environment
- Manage stock counts
- Complete administrative tasks accurately
- Oversee shift performance
- Resolve issues quickly
- Ensure every customer enjoys a fresh and satisfying experience
Requirements
- Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy
- Be kind, honest and generous
- Bring genuine warmth and your authentic self to work every day
- Share our passion for exceptional customer service
- Spread joy every day
- Initial phone screening
- 60-minute shop-based interview with the General Manager and the team
Skills
- Exceptional customer service
- Team leadership
- Stock management
- Administrative tasks
- Problem-solving
Location
- Retail Unit 1, Thomas More Square, London E1W 1YN GBR
Work Type
- Full time
- 35 hours per week
Experience Level
- Managerial experience implied
Education Level
- Apprenticeships Level 3 (fully funded)
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am (after initial training)
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
- Opportunities for learning
- Fully funded professional qualifications
- Internal transfer opportunities
About the Company
- Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
- 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
- We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
- We are doing the right thing and growing fast.
- Our work is fast paced with lots of variety.
- We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.