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About the Role
We are seeking a commercially minded Account Manager to manage an established client portfolio, ensuring exceptional customer experiences, driving renewals, account growth, and fostering long-term partnerships. You will be the trusted point of contact, managing relationships from onboarding through project delivery, renewal conversations, and identifying expansion opportunities.
Responsibilities
- Manage client relationships from onboarding through project delivery, renewal conversations, and identifying opportunities to expand accounts.
- Ensure projects run smoothly and contribute directly to revenue growth through client retention, renewals, and upselling.
- Build long-term client relationships.
- Maintain high renewal rates.
- Identify growth opportunities across the client portfolio.
- Ensure clients receive an outstanding experience from start to finish.
Requirements
- 3+ years' experience in Account Management, Client Success, Customer Success, or a similar client-facing commercial role.
- Proven ability to build strong, long-term client relationships.
- Experience managing renewals, retention, or growing revenue within an existing client portfolio.
- Strong communication and stakeholder management skills.
- Excellent organisational skills with the ability to manage multiple accounts simultaneously.
- Commercial mindset with confidence identifying upsell and cross-sell opportunities.
- Experience using CRM platforms to manage accounts, pipelines, and client activity.
- Comfortable working in a collaborative, fast-moving business environment.
- Ability to work full-time from the Dulwich Hill, Sydney office.
- Excellent spoken and written English.
Skills
- Account Management
- Client Success
- Customer Success
- Relationship Management
- Stakeholder Management
- Organisational Skills
- CRM Platforms
Location
- Dulwich Hill, Sydney
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years
Salary/Compensations
- $80,000 + Superannuation
- On-target earnings of $110,000–$125,000
- Uncapped commission on renewals and account growth
Benefits
- Genuine career progression
- Collaborative, high-performing team environment
- Opportunity to own client relationships
- Key contributor to company success
About the Company
- SecureIQ connects exceptional professionals with high-growth businesses across Australia, New Zealand, the US, and the UK.
- We partner with ambitious companies that invest heavily in their people and provide opportunities for long-term career growth.
- This is a fast-growing creative business that has built a strong reputation within its industry and continues to experience rapid growth year after year.