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About the Role

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at Kingston Hospital.

Responsibilities

Providing friendly, helpful, and efficient service at all times
Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
Operating the till and cashing up
Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Preparing hot and cold drinks (Café)
Serving freshly made food such as cake, sandwiches, and pastries (Café)
Operating the till and undertake cash reconciliation as required
To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock checks
Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
This role may involve pushing loaded trolleys of stock for long distances

Requirements

Previous experience in a retail or cafe environment would be an advantage, but training will be given
A positive attitude and can-do mindset along with a willingness to work
The ability to deliver outstanding customer service
Excellent communications skills
Demonstrates a high level of organisational skills
Familiarity with email and internet is required
A flexible approach towards working hours
Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
Can demonstrate a proficient level of literacy and numeracy
Knowledge of EPOS / till systems would be advantageous
Knowledge and experience of general administrative processes
A willingness to undertake training and continuing professional development

Skills

Customer service
Communication
Organisational skills
Email
Internet
Literacy
Numeracy
EPOS / till systems
General administrative processes

Location

Kingston Hospital, Galsworthy Rd, Kingston KT2 7QB

Work Type

Part-time
Fixed-term
Full-time

Experience Level

Entry level

Salary/Compensations

£12.71 per hour (FTE £23,136 per annum)

Benefits

26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme
2 x Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
Extensive online and on the job training to ensure you will succeed in your role
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities and society

About the Company

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Join Royal Voluntary Service and together we can change lives, change communities and change society.

Equal Opportunity

Equality, Diversity, and Inclusion Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.