Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

You will be the point of contact for buyer inquiries regarding the construction process, acceptance/handover, and invoicing. You will manage the consultation for special requests, from initial customer meetings and sketching to finalizing selections and implementation. This includes calculating costs based on price lists, checking technical feasibility, obtaining and reviewing quotes from subcontractors, architects, and planners, and preparing quotes for buyers, including sales negotiations for special requests. Maintaining a continuous overview of costs and revenues for special requests and performing post-calculations are also key responsibilities. You will also handle preliminary invoice processing, verification, and approval. Additionally, you will create specification catalogs and price lists in collaboration with an external agency and project managers. You will regularly monitor construction progress, inform buyers, and conduct site visits. At the end of the project, you will hand over the completed apartments to the buyers.

Responsibilities

Act as the point of contact for buyer inquiries regarding construction process, acceptance/handover, and invoicing.
Manage special requests from initial consultation to final implementation.
Calculate costs for special requests based on price lists.
Verify technical feasibility of special requests.
Obtain and review quotes from subcontractors, architects, and planners.
Prepare quotes for buyers and conduct sales negotiations for special requests.
Maintain a continuous overview of costs and revenues for special requests.
Perform post-calculations for special requests.
Handle preliminary invoice processing, verification, and approval.
Create specification catalogs and price lists in collaboration with external agencies and project managers.
Regularly monitor construction progress and inform buyers.
Conduct site visits with buyers.
Hand over completed apartments to buyers at project completion.

Requirements

University degree (university of applied sciences) in (interior) architecture or a technical apprenticeship with strong commercial knowledge.
Several years of professional experience in the construction industry, preferably in customer service/special request management.
Proficiency in floor plan design and optimization according to individual customer wishes.
IT proficient with good knowledge of Office programs.
Knowledge of property developer software is an advantage.
Passionate about customer service with a high degree of service orientation.
Professional communication skills at all levels.
Negotiation skills in German and English (written and spoken).
Strong calculation and cost management abilities.
Ability to think and act cross-functionally.
Valid driver's license.

Skills

Customer service
Special request management
Floor plan design
IT proficiency
Office programs
Negotiation
Calculation
Cost management
Cross-functional thinking

Location

Cologne
Berlin

Work Type

Flexible working hours
Mobile working

Experience Level

Several years of professional experience

Education Level

University degree (university of applied sciences) in (interior) architecture
Technical apprenticeship with strong commercial knowledge

Benefits

Individual onboarding
Attractive performance-based compensation
Numerous benefits
Personal development opportunities
Company pension plan with employer contribution
Additional health insurance (e.g., for dental prosthetics and preventive care)
Option for tech leasing
Option for bike leasing
Subsidized Urban Sports membership
Subsidized Corporate Benefits membership
Deutschlandticket
Option for company housing rental

About the Company

The wvm group has been developing residential projects in Cologne for over 30 years and has been active in Berlin for more than ten years.
In both markets, new, high-quality, and sustainable living spaces are continuously created, supported by clearly structured project development and a stable equity base.
We responsibly and reliably serve the entire value chain: acquisition of land and properties primarily in prime inner-city locations, development, planning, and implementation of new and expansion buildings, renovation of existing properties, and their marketing and sales.