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About the Role
The Ecommerce Trading Manager will be integral to driving high-level performance across Lovehoney Group. This role focuses on owning the onsite commercial experience for a defined market, including promotional planning, product merchandising, and trading performance, by combining a commercial mindset with data-driven decision-making to influence revenue, conversion, and customer experience.
Responsibilities
- Support and deliver the onsite promotional calendar for your market, from planning and launch through to optimisation and performance review.
- Execute campaigns across key onsite touchpoints, including homepage, category pages, landing pages, and site navigation.
- Own product merchandising decisions, optimising product placement, category structure, and navigation to drive conversion and average order value.
- Support with promotional discounting within agreed commercial frameworks, balancing revenue growth, margin, and brand positioning.
- Monitor trading performance, providing insights and recommendations to optimise commercial results and customer experience.
- Partner closely with Category Management, Buying, Brand Marketing, Pricing, Analytics, and Performance Marketing teams to ensure aligned execution and commercial success.
- Support testing, optimisation, and continuous improvement initiatives across the onsite customer journey.
Requirements
- 3-5 years’ experience in ecommerce trading, onsite merchandising, digital trading, or a similar commercial ecommerce role.
- Experience working with enterprise ecommerce platforms such as Salesforce Commerce Cloud, Magento, or similar.
- Proven ability to manage and execute promotional and trading calendars in a fast-paced ecommerce environment.
- Strong commercial acumen, with confidence making data-driven decisions that influence revenue and conversion performance.
- Strong analytical skills, including experience using Google Analytics, dashboards, and spreadsheet-based reporting tools.
- High attention to detail, strong organisational skills, and the ability to manage multiple priorities simultaneously.
- Interest in leveraging AI and emerging technologies to improve efficiency and performance.
Skills
- Ecommerce trading
- Onsite merchandising
- Digital trading
- Commercial ecommerce
- Salesforce Commerce Cloud
- Magento
- Promotional planning
- Trading calendars
- Data-driven decision making
- Revenue influence
- Conversion influence
- Analytical skills
- Google Analytics
- Dashboards
- Spreadsheet-based reporting
- Attention to detail
- Organisational skills
- AI
- Emerging technologies
Location
- Global
Work Type
- Hybrid
Experience Level
- 3-5 years
Benefits
- Welcoming workplace with drinks, snacks, friendly faces, and fun team-building events.
- Unique discounts at high street retailers, hotels, and service providers.
- 50% discount on all Lovehoney products.
- Hybrid work model (three days per week in-office, up to 4 weeks remote per year).
- 25 days’ holiday, plus an additional day for each year of service.
- Customized training opportunities.
- Biannual feedback cycles.
- Gym benefits.
- Mental wellbeing platform.
- Complimentary 1Password Family account for employee and up to five family members.
About the Company
- Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy.
- We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
- At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce.
- We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
- Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
Equal Opportunity
- Lovehoney Group is an equal opportunities employer.
- We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
- If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
- At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process.
- We leverage artificial intelligence during screening interviews for CV reviews and note-taking.
- We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.