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About the Role

As a Care Manager, you will research, assess, and plan interventions to support clients facing social, emotional, economic, and environmental challenges. You will be instrumental in developing and expanding our care management program by assisting long-term care insurance policyholders in accessing community resources, services, and support to achieve their care journey goals.

Responsibilities

• Communicate with clients and their families to build rapport and understand the caregiver journey, identifying barriers to aging in place and reducing out-of-pocket expenses via phone and email.
• Utilize motivational interviewing techniques to engage individuals with varying health needs.
• Document communication and intervention activity accurately and consistently.
• Serve as an expert in care management, the caregiver journey, care coordination, and resource management and navigation.
• Work with the development team to improve care management tools and systems.
• Serve as a mentor and SME to new and junior team members.
• Effectively manage caseloads and meet touchpoint goals for outreach at each engagement level.
• Perform other duties as assigned or necessary.

Requirements

• Must be 18 years of age or older.
• Ability to remain at your designated workstation for the duration of the workday.
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• Ability to communicate information and ideas so others will understand.
• Ability to observe details at close range (typically on a computer screen).
• Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.
• Selected candidates may be required to undergo a background check and/or drug screen.

Skills

• Passionate about helping older adults in all settings and situations.
• Comfortable communicating with clients using multiple methods (phone, email, etc.).
• Professional and engaging phone presence.
• Creative problem-solving and adaptability.
• Comfortable with change.
• Willingness to take the lead to develop and improve the care management program.

Location

• United States

Work Type

• Remote

Experience Level

• 1 year of relevant experience in a customer service or similar role preferred
• High Volume Call Center experience is a plus!

Education Level

• Bachelor degree in Psychology or Social Work preferred

About the Company

• Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!
• The Helper Bees (THB) was created to fill an obvious need in an underserved community.
• Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers.
• We provide older adults the ability to easily review, choose, and access affordable quality in-home helpers.
• The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.
• At THB, we define our company culture through our Core Values: Quickly iterate through solutions, Seek ways to create immediate impact, Bee the teammate you want to work with, Ask questions, answer questions, Take the time to celebrate wins.

Equal Opportunity

• The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized.
• We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.
• The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process.
• The Helper Bees adheres to applicable federal, state, and local laws regarding background checks and/or drug screens, and the results will be considered in accordance with applicable regulations.