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About the Role

The Service Technician plays a critical role in the success of Restaurant Technologies by installing and servicing advanced equipment in locations throughout the food service industry. This role involves installing core products for new customers, assisting with customer training, and performing service, repair, and routine maintenance for existing customers.

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines (service labor per hour, first time right, 5S standards, etc.).
• Comply with internal processes, procedures, and all local and federally regulated requirements (DOT, OSHA, HACCP).
• Maintain proper parts and supply levels in company service vehicles and adhere to paperwork standards.
• Communicate with customers to ensure product performance meets expectations.
• Service customers' needs efficiently and professionally, providing training and coaching on the system as needed.
• Utilize iPhone apps for multiple functions including parts, customer notes, and clocking in/out.
• Perform night installation work as needed, with schedules varying based on customer demand and install schedules.

Requirements

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• Must pass a DOT-mandated pre-employment drug test (positive results for any controlled substance, including marijuana, will disqualify applicants).
• Ability to work within a team environment.
• Ability to problem-solve customer issues for installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations positively.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
• Ability to climb up and down a ladder as high as 20 feet.

Skills

• Basic mechanical duties
• Basic electrical duties
• Customer focus
• Problem-solving

Location

• Newburg, NY or immediate surrounding area
• Remote

Work Type

• Full-time
• Remote

Experience Level

• Entry Level

Education Level

• High School Diploma or Equivalent
• Vocational Training (Preferred)

Salary/Compensations

• $31.50 per hour
• Shift Differential ($2.00 per hour for nights/weekends)
• Quarterly Safety Bonus (up to $1,000 per Quarter, $4,000 annual potential)
• Overtime (1.5x hourly rate for over 40 hours)

Benefits

• Medical ($0 premium for single coverage or HSA contribution for family coverage)
• Dental
• Vision
• Paid Holidays
• Paid Time Off
• Matching 401K (up to 4.5% of compensation)
• Life Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee referral bonus program ($3,000)
• New customer referral program ($200)

About the Company

• Restaurant Technologies is the leading provider of innovative and value-enhancing bulk cooking oil management services to the food service industry.
• Our solution is environmentally sound, highly efficient, and creates a safer, more productive work environment.
• We have over 35,000 existing customers and are an established, profitable mid-sized company poised for double-digit growth.
• Headquartered in suburban Minneapolis, Minnesota, with growing sites across the U.S. serving over 41 metropolitan markets.
• Award Winning Culture: Newsweek America's Greatest Workplaces Award, Newsweek America's Greatest Workplaces for Diversity, Newsweek American’s Greatest Workplaces for Mental Wellbeing, Newsweek America's Most Patriotic Companies, Minneapolis St Paul Business Journal – Best Places to Work.
• Recognized as a "Best Place to Work" by the Minneapolis/St. Paul Business Journal and a Minnesota Work Life Champion.

Equal Opportunity

• Restaurant Technologies celebrates diversity, believes in equity, and is committed to creating an inclusive environment for all employees.
• Proudly an Equal Employment Opportunity and Affirmative Action employer.
• All aspects of employment are based on merit, competence, performance, and business needs.
• Does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
• Assistance or accommodation for disabilities is available via email at RTCareers@rti-inc.com or phone at 1-888-796-4997.
• Restaurant Technologies is a Military & Veteran friendly company.