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About the Role

Mastercard Services leverages data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. This role will define and build Mastercard Services' global partner success strategy, creating a framework for consistent support to deliver value, accelerate product adoption, and drive long-term growth. It sits at the intersection of Product, Customer Success, Sales, Marketing, and Partner Development, shaping how Mastercard scales customer outcomes through a global ecosystem of strategic partners.

Responsibilities

Own the global Partner Success vision and strategy, ensuring alignment with Services growth objectives and product priorities.
Design and evolve the partner engagement model, including best practices in segmentation, coverage, lifecycle ownership, and digital and AI-enabled success motions.
Establish scalable operating models that enable partners to deliver consistent customer outcomes across diverse partnership models, markets, segments, and products.
Define the end-to-end Partner Success framework, ensuring partners are equipped to drive onboarding, adoption, value realization, renewal, and expansion.
Create standards and methodologies that drive consistency, quality, and scalability across the partner ecosystem.
Drive adoption of the Partner Success vision, operating model, and frameworks to ensure consistency in how Partner Success is managed at Mastercard.
Drive operating efficiency to allow Partner Success Managers to more effectively deliver partner outcomes.
Create recommendations on Partner Success KPI’s, ensuring alignment on data availability/hygiene through to incentive plans to simply and accurately track progress.
Leverage customer, partner, and market insights to identify trends, risks, and opportunities, translating findings into scalable actions and operating model improvements.
Partner closely with Product, Sales, Marketing, Customer Success, and Partner Development leaders to embed Partner Success priorities into business planning, product strategy, and go-to-market execution.
Translate product and business objectives into prioritized Partner Success initiatives, programs, and measurable outcomes.
Shape partner-led growth motions that accelerate adoption, expand customer value, and unlock new revenue opportunities across the Services portfolio.
Inform capacity planning and annual budget planning.
Represent Partner Success on the Partner Business Development Leadership Team, serving as the global voice of partner-delivered customer value and ecosystem performance.

Requirements

Experience in customer success, product management, consulting, or related roles, with a track record of delivering measurable outcomes.
Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement.
Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners.
Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture.
Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives.
Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy.
Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions.
Customer centric mindset with a focus on scalable, innovative solutions.
Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment.
Excellent analytical and problem-solving capabilities with a data-driven approach.
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Skills

Data fluency
Analytics
AI-driven insights
Communication
Storytelling
Problem-solving

Location

200+ countries and territories worldwide

Work Type

Full-time

Experience Level

Director

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Mastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk.
It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data driven products and advisory capabilities.
One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners.
As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue.