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About the Role

As a Technical Services Manager (TSM), you will support the Senior Technical Service Manager in all aspects of data centre operations, ensuring 100% uptime and compliance with customer SLAs. You will collaborate with a multi-disciplinary team to plan, manage, and supervise maintenance activities, acting as the primary contact for customers regarding works planning, incident management, and reporting.

Responsibilities

• Lead the planning and coordination of all preventive maintenance and repair works.
• Ensure adherence to change management and incident management procedures.
• Coordinate activities with customers.
• Coordinate with the Development team for construction activity and installations, ensuring adherence to operational standards.
• Ensure compliance with site operating procedures (SOP, MOP, EOP) and legal documentation.
• Maintain compliance with site accreditations (ISMS, ISO, SOC2, PCI) and local regulatory requirements.
• Serve as the primary operational contact for customers and the local point of escalation during emergencies and daily operations.
• Attend witness testing of all equipment during commissioning to validate operational sequences and receive documentation.
• Manage the provisioning of data centre services including connectivity, power, and deployment.
• Lead minor capital projects for customers or internal purposes.
• Supervise operational metrics, analyze data, and assess risks.
• Conduct regular property inspections.
• Participate in the 'on call' incident response roster.

Requirements

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades, or related fields.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals.
• Experience running 3rd party service providers and negotiating quotes/pricing.
• Familiarity with Customer Portals, BMS, and Computerized Maintenance Management Systems.
• Must possess or be able to obtain Security NV1 Clearance.
• Excellent collaboration and strong communication skills in English.
• Exceptional flexibility, forward-thinking, and motivated by change.
• Effective customer management skills and meeting chair experience.

About the Company

• AirTrunk is Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company.
• We are a technology company focused on scaling and sustaining the region’s digital future by redefining and delivering hyperscale data centres.
• We operate a platform of hyperscale data centres across the APME region.
• We are backed by investors including Blackstone.