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About the Role

BGIS is seeking an experienced Application Specialist (System Admin) to support, manage, and maintain key business systems (WorkBuddy Job Management and Field Services Management) across their social housing portfolio. This role is crucial for maintaining platform performance, identifying improvement opportunities, resolving system issues, and delivering enhancements that support business operations.

Responsibilities

• Administer, configure, and maintain business systems to support performance, stability, security, and data integrity.
• Manage user accounts, permissions, access controls, and system updates across applications.
• Act as an escalation point for application-related incidents, providing timely support, documentation, and user guidance.
• Review business processes, gather requirements, and support system improvements, workflows, and integrations.
• Coordinate system upgrades, enhancements, migrations, and testing activities with stakeholders and vendors.
• Monitor and resolve integration, API, and data flow issues, including delayed or failed transactions.
• Work closely with external vendors to resolve technical issues and improve platform functionality.
• Develop and maintain system documentation, SOPs, troubleshooting guides, and training materials.
• Prepare reports, dashboards, data insights, and KPI tracking to support system visibility and service improvement.
• Conduct regular system health checks and data audits to maintain accurate and reliable information.

Requirements

• Proven experience in application, system, or platform administration and support within a corporate or enterprise environment.
• Experience supporting trade, job management, workflow, field service, or operational platforms will be highly regarded.
• Demonstrated experience troubleshooting technical issues and supporting incident resolution processes.
• Experience working with external vendors and service providers to resolve system issues or deliver enhancements.
• Hands-on experience with system upgrades, migrations, optimisation, testing, and documentation.
• Experience preparing reports, dashboards, and data insights to support business decision-making.
• Strong stakeholder engagement and communication skills, both written and verbal.
• High attention to detail, particularly across system configuration, reporting, and data accuracy.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Proficiency in Microsoft desktop applications including Excel, Word, PowerPoint, Visio, Outlook, and Copilot.
• Sound understanding of data integrity, reporting, KPI tracking, and the commercial impact of system decisions.
• Ability to handle confidential information with discretion.
• Experience supporting bespoke or industry-specific platforms.
• Exposure to vendor-managed platforms, workflow systems, field service systems, or job management systems.
• Experience working across large, service-based, facilities management, property, or operational environments.
• Experience supporting clients or external stakeholders as part of system administration or platform support.
• Full working rights in Australia.

Skills

• Application Support
• System Administration
• Stakeholder Engagement
• Vendor Management
• Troubleshooting
• System Upgrades
• Data Integrity
• Reporting
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Outlook
• Microsoft Copilot

Location

• Sydney, NSW
• Melbourne, VIC

Work Type

• Full Time
• Hybrid

Experience Level

• Experienced

Education Level

• Bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related discipline (Desirable)

Salary/Compensations

• $120,000 pro rata + Superannuation

Benefits

• Spot recognition vouchers
• $2,000 employee referral bonus
• Access to Flare for discounts
• Fitness Passport
• Employee discounts
• Optional yearly paid flu vaccination vouchers
• Career progression through secondments & internal mobility

About the Company

• BGIS is a global provider in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries.
• We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Equal Opportunity

• BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
• Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.