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About the Role

As a Content Moderator for the Trust and Safety team within the Player Engagement department, you will be responsible for ensuring the safety of individuals both online and in the real world. Your role is crucial in maintaining a healthy community by preventing harassment, inappropriate sexual content, unnecessary violence, and racism, thereby fostering friendly online communication. You will protect players, the community, and our game company clients from harmful and unsuitable content.

Responsibilities

Review all community posts (text, video, images, audio) on online games, social media platforms, and forums to ensure compliance with client policies and guidelines.
Communicate directly with players.
Collaborate with domestic and international team members.
Support the maintenance of a safe and comfortable community.
Create reports and other necessary documentation.

Requirements

Native-level Japanese and business-level or higher English skills (TOEIC 800 target).
Basic PC skills (Excel, Word, email correspondence, etc.).
Interest in games and social media.
Emotional stability, self-awareness, and analytical skills.
Ability to multitask and adapt flexibly.
Attention to detail and accuracy in work.
Must have a PC, internet connection, microphone, and webcam for online tests.

Skills

English
Japanese
PC Skills
Excel
Word
Email
Community Management
Moderation
Content Moderation
Trust and Safety

Location

Tokyo, Japan
Remote

Work Type

Full-time
Contract
Remote

Experience Level

Experience in online community management or moderation is preferred.

Benefits

Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
Annual Leave
Congratulation or Condolence leave
Special Leave
Employee Referral Program
Numerous internal social events
Casual dress and hairstyle
No smoking in workspace (designated smoking room available)
Employee Assistance Program (professional consultation/mental health support program)
Relo Club Program (employee benefit program)
Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
Telecommuting Allowance (Based on company regulations)

About the Company

Keywords International Japan is the Japanese subsidiary of Keywords Studios, headquartered in Ireland. Established in 2009, we have approximately 400 employees in Japan and operate in over 70 locations globally with more than 12,000 professionals.
We are a leading game service provider offering diverse services including game development, art asset production, voice production, QA testing (debugging), translation, marketing, and player engagement, serving as a trusted partner to our clients.
Our company culture is casual, diverse, and flat, with Japanese and English as official languages. We value work-life balance and emphasize a healthy separation between work and personal life.

Equal Opportunity

Keywords is committed to creating a diverse, inclusive and supportive working environment.
Keywords is committed to creating a diverse, inclusive and supportive working environment.