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About the Role

As the trusted local expert, you will deliver personalised service, curate memorable experiences, and anticipate every guest's needs with warmth, professionalism, and attention to detail. Whether arranging exclusive dining experiences, recommending Sydney's hidden gems, or assisting with special requests, you'll play a key role in creating unforgettable luxury stays.

Responsibilities

• Deliver personalised, luxury service at every guest interaction.
• Provide expert local recommendations and bespoke itineraries.
• Coordinate transport, reservations, tours, and special requests.
• Build meaningful guest relationships and anticipate individual needs.
• Collaborate with hotel teams to ensure a seamless guest experience.
• Uphold Sofitel's luxury standards and service excellence.

Requirements

• Previous experience in Concierge, Front Office, or luxury hospitality.
• Excellent communication and relationship-building skills.
• Strong knowledge of Sydney's dining, entertainment, and attractions.
• A proactive approach with exceptional organisation and attention to detail.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Full working rights in Australia are required for this role.

Skills

• Communication skills
• Relationship-building skills
• Local knowledge of Sydney
• Organisation
• Attention to detail

Location

• Sydney

Work Type

• Permanent
• Full-Time

Benefits

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

About the Company

• Sofitel Sydney Wentworth blends heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Equal Opportunity

• We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.